Excellent service extends from the Sales to the Repair Departments
Kory Malcolm is an awesome representation of your dealership. He is courteous, efficient and knowledgeable on all aspects of Jaguar vehicles. He gets your... vehicle in and out quickly all while doing a very thorough job.
Last 4 years I am servicing my BMW and Volvo with autobahn, Fort Worth. The y provide excellent service and professional treatment. BMW has Great service... advisor force in particular Mr. Charlie Smithson is such a honest and knowledgeable advisor who gives you the details of required work to perform o n your vehicle with no pressure and honest estimate. General impression of people not to go to the dealer is wrong, because Autobahn estimate is very reasonable than the market mechanic shop and backed by the guarantee. Yogesh Pandya
Went in for oil change and service manager warranted and fixed many things I didn't even know were wrong. Left very happy. No more squeaks or rattles.
The Service Department Consultants ( Kory, Adam,George) are outstanding. Listened to my concerns rather than jumping ahead with incorrect assumptions!
We got the email about the software update. It totally changed options for the seats. Turned off the cooling/heating option and added the massage feature.... My car does not have massage seats. Took 1 1/2 days to correct, but Autobahn took care of it. Just didn't expect it to take so long.
I purchased an E-Pace about a month ago from this dealership. From the first time I spoke to him over the phone, Gregory Langfeldt was fantastic to work... with. He listens to what you are looking for and why and truly wants you to be thrilled with your new or used car. He was responsive, provides 5 star service, and is a great asset to Jaguar Dallas. If not for him, I would have likely not purchased from this dealership due to some of their policies requiring a cashiers check and the car to be on your insurance before you leave. Thank you Gregory!!!
Travis Downs and the entire staff at Autobahn Jaguar were professional, friendly and down to earth to work with. The best dealership in all of Texas.
Took my Range Rover in to have a recall done. Was informed that other maintenance needed to be done to my vehicle to which I agreed. One of which was... a windshield wiper replacement. Recall repairs and recommended repairs were completed in a timely manner however when I inspected my vehicle I observed a 6 inch crack in the windshield where the wiper blade is located. This crack was not previously there and was never annotated on initial walk around. Told service department and they (James/Robert) told me they would repair windshield for $1100.00. I asked them to justify why I should pay for a repair that was caused by whomever replaced my windshield blades. The only thing Robert Smiley could say is "Sir that crack must of been there before we started the maintenance." Its kind of odd that I never noticed the crack, the initial inspection was never noted of crack and I am being asked to pay. This service departments should receive 0 stars and I plan on taking legal action. This is the kind of treatment that military veterans receive from your Autobahn Range Rover service department.
I had a great experience with the dealership. I am a repeat client and have experienced excellent service.