Reviews
Great service, awesome staff and they kept me updated all
Great service, awesome staff and they kept me updated all the way through the process
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Keep it up!
Keep it up! Substance over form is key. Here both form and substance are already very good. Make it outstanding!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone was very friendly.
Everyone was very friendly. The work was done in a timely manner and the waiting area was comfortable
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The dealership is very clean and all staff and salesman
The dealership is very clean and all staff and salesman are very nice and pleasant
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sarah was great, and so were Kyle and the mechanics.
Sarah was great, and so were Kyle and the mechanics. Very thorough, explained things well
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly, professional and very knowledgeable personnel.
Friendly, professional and very knowledgeable personnel. Easy to book and get the service you need done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Winchester Mitsubishi Service Department!
Thank you Winchester Mitsubishi Service Department! The brake job done on my car was perfect and I am so pleased to come to you for all of my service. Great Job Hunter! Thank you to Kyle, Taylor, and Sarah for all of your assistance with scheduling, ordering the parts, and getting my car in and out as promised. Thank you to Ben for always being available.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service advisor was extremely rude and unprofessional, he
Service advisor was extremely rude and unprofessional, he acted as though I was taking up his time and he did not want customers there for service. He also did not seem to want to advise any customer on any recommendations for their vehicle.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Ms. Manning, I’m sorry to hear about your negative experience with the service advisor. It’s always concerning when customers feel unvalued during their interactions. If you feel comfortable, Please consider addressing the issue directly with the service department management. Providing feedback can help them understand where improvements are needed. It might also be helpful to outline the specific behaviors or actions that made you feel that way, as this will give us a clearer picture of the situation. Please contact 540-323-7959. I assure you, I will do all I can to turn this experience around. Thanks You, Ben Shabib Service & Parts Director
I was supposed to get transmission fluid changed, and it
I was supposed to get transmission fluid changed, and it never happen. Plus it took almost all day to perform state inspection. will not be coming back for service there again. You quoted me 250 dollars to service the front differential, and i got it done at Valvoline for eighty dollars, big freaking difference.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good service good overall experience Tarek the
Good service good overall experience Tarek the carsalesmen went above and beyond to get me in a suv would recommend to everyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair