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Covert Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (693 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (693 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Covert Ford from DealerRater.

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Repairs

Service was okay. I didnt get updated as frequently as I would have hoped on updates. I was using a rental while my car was being repaired and I had to keep contacting your service center in order to know if I needed to extend my rental.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service and transaction

Bobby Morris was fantastic assisting me in my purchase of my 2014 f150 fx4. Entire process was very convenient and simple. This is my second truck purchase from covert in less than two years. Congrats to Bobby and Travis for a smooth transaction!! Bill McCalla

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Amazing Staff

I would like to say thank you to Mr. Ray for his outstanding help with the purchase of my F350. Mr. Ray exceeded expectations and was able to assist me with the correct options and solutions to make my ownership possible. Mr. Ray's actions prove that Covert employs an understanding and willing sales team and while my family and I were at the dealership we were greeted with kindness and top notch service from beginning to end. Thank you again to all the staff at Covert.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service, Great staff!

We located this truck online and did all the preliminary work by phone since we live 350 miles away. Our salesman was outstanding, very patient as we tried to determine the best vehicle for us. He did not pressure is at all but was there to answer all our questions. We are very happy with our F350.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mr. & Mrs. W. L. Edmunds , Retired

We purchased our Navigator from Covert and have always gotten great service there, although have only had one small repair on it in 5 years. My 97 Mark 8 is 18 years old and only has a little over 37,000 miles on it. I don't take it to just anyone for service and Covert has treated it with the care it deserves. I have 3 people waiting to buy it if I ever want to sell it. I hope to drive it as long as I am still able to drive. Covert is always professional, friendly and helpful. Lincolns are such great cars, we don't have to buy one very often, but when we do, it will be from Covert again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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QUALITY ENGINEERING MANAGER

excellent service, pleasant to deal with would recommend their service to others

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ford Mustang Customer

Overall service was great. Professionalism and courtesy of the service advisor and other staff members were friendly and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service, great rep, David

Your service rep, David, had my work done in a very timely manner and treated me very courteously. I had a great experience. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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loving my sales experience

I purchased a new 2013 MKS. Service was 1st class. Staff listened to my purchase needs and still treat me great after the sale. I cannot believe how well this dealership has treated me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service, Lost Truck

Everything went well on the check-up, oil change, etc. The only thing that went wrong was y'all couldn't find my truck after I checked out. Took quite a while to find it. Not that big a deal, but I was ready to leave and couldn't. I'm not mad. It was kinda funny. Y'all had 6 or 7 people running around trying to find it. :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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