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Covert Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (693 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (693 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Covert Ford from DealerRater.

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Great service

I got a 350 king ranch. Service was very good. And the staff is always very helpful.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great customer service

Great service. Was able to get a rental and pick up my car by the end of the day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

I appreciate how quickly and professionally they get the job done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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F150 180,000 mile servicing

Had a Tuesday morning service appointment (2004 F-150) for 7:00am and the truck was not even looked at until after lunch. Was very disappointed that everytime something was fixed something else was found and parts had to be ordered. Overall didn't get truck back until late Thursday evening -- mainly due to not having parts in stock. Overall work was excellent, but the long delay due to ordering parts and finding something else wrong after fixing another issue contributed to my frustration.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent work on my 2014 Mustang

The service rep was very friendly, efficient, and helpful. I was in and back out on a Saturday morning in no time at all. JOB WELL DONE!! THANKS - JIM RATCLIFF

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Review for recent service

The most recent visit was for service - we really appreciate the flexibility in getting our car serviced and inspected while we were out of town and leaving it in a place we could pick it while the service department was closed. It was very helpful and important for us to have the car on Monday for our daughter to drive on the first day of school. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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John Nay, a credit to your company

John Nay is a great service writer and should get a huge raise and a company jet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great salesperson!!

I purchased a 2014 Ford focus. The process was the quickest I have experienced and no pressure sales. Wonderful experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service efficiently performed

My drivers side door handle broke. Made an appointment through John Nay to have it repaired. The repair was completed in only an hour and a half. Many thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent customer service!

Great service, in and out in a couple hours and very good communication. Thanks Covert Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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