Reviews
Service was great but they should work on their
Service was great but they should work on their communication especially if the wait time exceeds the estimated wait time.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great service overall, just took a good while for someone
Great service overall, just took a good while for someone to acknowledge me and get me checked in.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
I took my car for service, everything went excellent, I
I took my car for service, everything went excellent, I did not have to wait long for the type of service. I could summarize saying that like always, they go above and beyond!! Thank you for the great service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Luis, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
It would have been a 5 but for one reason, that is there
It would have been a 5 but for one reason, that is there was no training on the new Tundra Hybrid. Everything was changed from past Tundra’s. Don’t get me wrong, the charges are good and my salesman that I’ve bought 6 Tundra’s from before is a great guy, but when he couldn’t figure out some of the new things on the truck there’s a problem. Being a 77 years old doesn’t help either. There needs to be people dedicated to educating people buying a new car. Still trying to figure out how to get the garage door opener to work. The app’s does not replace hands on teaching. Have a Blessed Day
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!
Your service center rep Tony Do was Outstanding!
Your service center rep Tony Do was Outstanding! He was very helpful and provided me with the highest level of service and care.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great experience
I had the pleasure of working with Debbie today to get my dream car. I can definitely say my intention was not to buy it today but she made my experience so great and so easy I could not resist. I will definitely be recommending her to friends and family. Thank you Debbie!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Celene, thank you for your kind review; we are happy to pass along your comments to Debbie here at AutoNation Toyota South Austin! Drive safe, and we'll see you on the road.
Was here for 5 hours, the service rep stated they called
Was here for 5 hours, the service rep stated they called me several times. Turns out my contact information and email were all incorrect. I had requested an update during my last visit but did not change. Not once did they come out to check the lobby even after telling them I would wait.
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- Buying process —
- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello Alex, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help.
Today was a great day!
Today was a great day! My Rav4 hybrid car in and my sales man John Cuellar made sure I was in and out with no questions unanswered. Buying my second one from him in two weeks. Want a smooth buying process....go see him. (John Cuellar)
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota South Austin. Don't hesitate to call us if you ever need anything. Be safe on the road!
I had to take my car for a recall and chose AutoNation
I had to take my car for a recall and chose AutoNation Toyota to do so. I am so glad I did - I was very happy with my new forever service guy, Carl, and I was happy with the work, with the time it took. I hope I don't have to get my car repaired often, but when I do, I will go to AutoNation. I am so glad to get a good service advisor like Carl and will continue to make sure he is my go-to every time. It's a big relief to have someone to help me who is experienced, nice, professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Eleanor, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The service was great and fairly fast.
The service was great and fairly fast. I will return to get my future services done at Toyota South. The advisors always have the information I need when I ask them questions.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!