AutoNation Toyota South Austin

They made selling my car seamless! Emily was such a great help, I really appreciate how kind they were and how much they fought to get me the most got my car.

Stephen Tapia, good service, easy process, will work with you on a trade in value. Had a very good experience. I will be back for my next Toyota.

AutoNation Toyota is where I like to take my car but unfortunately being a single parent sometimes can be hard on my budget and after I couldn't afford them this last year. I am so grateful to their sales force because they still contact me for their specials. The wait is always long but honestly, I always take work with me to work on and pass the time.

Buen servicio al cliente amables y dispuestos a ayudar y contestar preguntas e inquietudes. Muy recomendable!

Polite/courteous, got me a deal I can manage for my budget, left feeling good

Had a very pleasant and smooth experience with AutoNation Toyota in South Austin, while we were shopping for a Toyota Highlander. Mr. Joshua Conley made our search and decision making very easy. Had a preliminary talk over phone, and discussed the needs. Set up an appointment, and he had the cars ready for us to do the test rides. And when we narrowed down on the choice(s), he answered all the questions we had about the car. He answered genuinely and sometimes even referred to some documentation or others to get the right answers. He genuinely cared for our interests and to get the best car and deal for us. Also, Josh has been in touch even after the sale, following up to see everything is OK, and to answer any questions or be of any further help if needed, and was making sure we are completely satisfied. Thank you Josh, much appreciated. The financing part also was very smooth and seamless. Mr. Ali did a splendid job helping us with the financing, explaining the terms and additional optional coverages in detail. Completed the entire process in about an hour or so. We drove out with our newly purchased Toyota Highlander and are happy with it.

Carl was great! He was nice, understanding, and so helpful! Overall a great experience! I love Toyota!

Even with an appointment made weeks in advance, AutoNation expects the customer to wait for 3 hours for an oil change. I hate coming here.

It was extremely difficult to communicate with the service department and the service adviser. Called numerous times and left messages, text also. Never got a reply. I had questions. Finally got an automated text that my vehicle was ready. I own and manage a retail services company and have learn in my 35 years in business that communication with the customer is the most important marketing tool available. Leaving messages (that are not returned and automated response is not good communication! Best customer service, ANSWER the dang phone or at least return the call! When I went to pickup my vehicle, I waited for over 20 minutes in the advisers office and not one person even acknowledged me. Finally I went and ask someone if I could get some help. Turns out that MY service adviser was MIA. Found out later that he had left for the day. If you see a customer standing around for over 20 minutes maybe someone should ask if they need help??? I have recently purchase a 2022 Tundra and this is my first interaction with AutoNation and to say the least -Not a satisfied customer. And while I am at it, the Toyota App and on board compute SUCKS! I am pretty tech savvy guy and it was the worst program I've ever seen. 1/2 star!!! I would have rated a one star but the drop off process and the nice gentleman that finally helped me were OK.

We have received good customer experience from Stephen Tapia. We strongly recommend this place. He explained briefly about interior and exterior of the car and also added features.