AutoNation Toyota South Austin

I have found everyone at the desk shop is so friendly and willing to help. Very professional. They made me feel so comfortable. From the sales person to the service department.

Long waits and it’s better if you drop off your car. Should work on their customer interaction too.

Kieth in service Dept is working on resolving the matter regarding my 2000 4-runner for this I am grateful Thank you Respectfully, Debra

Jared is the best service provider any customer can hope for! He always takes care of me and I appreciate it so much, even when it's just a simple oil change.

When I was called about my vehicle the guy told me my head casket was blown after other work was already done. He said it wasn’t worth it to continue the work on the car and that if I wanted it fixed it would be another 4 to 5 thousand. After debating on what to do I decided to pick up vehicle for second opinion. He didn’t recommend me driving because he said it was smoking. I was charged more than what I was told because they “had” to put another part in. I was never asked if that was okay. When we got there they pulled car around lifted hood, no smoking but a huge fire ant pile swarming underneath my hood (now ants are in my car). Car wouldn’t stay on. The battery under my hood was full of leaking acid and not the same one it went in with, which I had just bought a few months prior. Very disappointed. It’s obvious the guys I was working with were not honest. The story changed very quickly maybe because I took someone with me asking questions. The reason I gave a 2 was because another worker came in and started asking questions and giving a different story and was explaining what things should have been done. So not all are bad but I would not trust my car there again unless the last guy was the one overseeing it. We had to leave car there to buy a new battery and once new battery on the car was working just fine. There was no further repair needed. The car didn’t smoke with me at all. So I was able to keep the 4 to 5,000 quote in my pocket but now dealing with fire ants in my car.

Just got my Toyota Highlander in April from Carmax and thought I would take it to Auto Nation fir oil change. So here goes: Great service provided by Tony. Very personable guy and he apologized for the wait which was considerable. I really don’t like how enormous your place is. Just too big. Took me forever to even find out where in the world to go within the compound. Also, just for an oil change was almost $100.00. That’s ridiculous. Won’t be coming back.

I had an 8 am apt because my 3-year-old car no longer wanted to start. I was receiving 12V battery low error messages. I arrived at 8 am and my advisor asked if I would be dropping it off or staying. I explained that I needed to know the ETA of the fix so I could make arrangements for a ride to work if it was going to be a while. I sat in the service area for FOUR HOURS, with no word about what was wrong with my vehicle. People were arriving after me and leaving with completed service. I went to find my advisor and he was not in my office, so I called the service line to get the status of my vehicle and the representative asked me who my advisor was and if I was waiting in the service area. I said yes, and she told me I could go find my advisor and ask him for status. I was so frustrated at the lack of service and communication that I ended the call and stood outside my advisor's office for an update. I am fairly certain he forgot about me. He went back to get an update and told me there were only four Master Technicians there that day and that is who would need to see my car because of the electrical issues. He said he asked them to bump my car to the next in line. I wanted an additional hour and at 1 pm he let me know that my battery was testing good and then bad, so there was a short and it would need to be replaced (which I had already planned on). He said he would get all of my services done within 45 mins and would give me a discount for waiting. He was true to his word and it only took 45 mins but I am just extremely disappointed in the wait and the lack of communication. It took an hour to diagnose and 45 minutes to fix, so I could have been out of there before 10 am. Instead, I burned 6 hours of my vacation time at work because I did not get out of there until 2:15 pm and did not make it to work until 3 pm. If I had known this would happen, I could have arranged a ride to work. Also, it just baffles me that Toyota offers neither a shuttle nor a loaner vehicle - the service room was packed and there was nowhere to sit. People were having to sit outside in 100-degree heat. I have had three Priuses, two bought brand-new, one used. My current one I purchased from this dealership, but I am done. Their service used to be amazing, but as with everyone else post-pandemic, it has gone downhill. My next car will be something else. I cannot go through that again. I will be taking my car to San Marcos or elsewhere to be serviced. I also want to add that I usually get stellar service from Jared. He is always friendly, fair, and informative. My appointment was originally at 12:15 and then it was bumped to 8 am due to the serious nature of the issue, so maybe something happened with the scheduling to where he forgot I was there.

The service was faster than I expected and the folks working there were friendly too.

After many unsuccessful attempts, Tony was the one who was finally able to get Android Auto hooked up on my year-old vehicle. It took him a while, but he kept trying and finally solved the difficult puzzle. I now finally have Waze on my screen rather than an annoying error message. Thank you, Tony (new guy from Wisconsin that used to work for Subaru).

As usual, when I checked in for scheduled oil/filter change I was told the wait would be 1.5 hours (why schedule an appointment if wait is that long?) and I ended up waiting for over 2 hours. This is always a problem at this dealership.