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Bravo Cadillac El Paso

(318 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 8:00am–3:00pm
Sunday Closed Closed
New (866) 675-0287 (866) 675-0287
Used (888) 841-0474 (888) 841-0474

Reviews

(318 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bravo Cadillac El Paso from DealerRater.

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Super organization

I have to say that Jesse Franco, Bravo's collision center manager, is one of the finest people I have ever had the pleasure of working with in getting our Cadillac repaired. His professionalism, courteous, thorough, and caring demeanor toward his customers is worthy of emulation by all who work for the Bravo Automobile organization. He made a trying time much more acceptable. My wife and I can't thank him enough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service by the Rep

Very promp courteous and informed service by Mike R. He kept us informed as to the progress of the service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Auto Service

I called that I had a leak near tire passenger side. I took in the 2015 SRX and Juan Macias, Service Department processed the auto for repairs and I had a vehicle ready. The repairs were done the same day. I am very pleased with the Service at Bravo Cadillac.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good, reliable service

I was dealt with promptly in setting up an appointment, and all diagnostic results were promptly relayed referencing work needed to get vehicle back on the road safely.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service and very helpful team

Juan Macias helped me with my issue and was really informative of my vehicle. He also kept me up to date with the progress of my vehicle while it was being serviced and repaired. Thank You Juan Macias for all your hard work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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very good service.

Mr. Mike Rodriguez did a very good job. Many thanks for his good help. I got my car back in the time that he told me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

the service was great expirence friendly staff and explained everything to me i am very satisfied and glad I chose to go in to Bravo! Bravo! to all ofthe service staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

I was very pleased with the way everything was handled. Mr. Sourina is an excellent salesman and I see him as a great asset to your company. Thank you all for the great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Magnificent Service

Sally Knight in SERVICE is always" very cordial and professional. She knows her stuff and always provides me excellent service which is always complete. Service-Mgr David Elliot was extremely helpful on a rare and complex repair matter .. I am grateful for both of their care for my CTS-V Coupe and me. I'll be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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El Paso Cadillac

Juan was very attentive, and he had my car serviced, etc. So my car was serviced, and I was pleased. Relative to other Cadillac dealerships, the waiting area and interior of Bravo was not up to par.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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