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Bravo Cadillac El Paso

(318 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 8:00am–3:00pm
Sunday Closed Closed
New (866) 675-0287 (866) 675-0287
Used (888) 841-0474 (888) 841-0474

Reviews

(318 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bravo Cadillac El Paso from DealerRater.

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Great Service..wonderful service department

David is the Greatest!! He always takes good care of his coustomers!! and Juan Macias is excellent at recommending the proper service for my vehicle! Thanks Bravo!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Bravo Cadillac- The BEST!

I had an excellent experience. Mike scheduled an appointment for me to drop off my vehicle and updated me daily until it was ready. The car was even washed when I picked it up! Thanks!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

The service department did an excellent job on the problems I was having with my vehicle. Sally the service advisor handled my issues in a professional and timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

It was such a pleasant experience! Paul and Javier worked very well with us. Not pushing but making sure that we were satisfied with our new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Cadillac service

Service advisor Juan Macias is always very courteous, professional and helpful. My interactions with him and the other staff have always been friendly and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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efficient

I am always treated like a VIP when I go to Bravo--it does not matter how little or big the repair may be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

My experience at bravo is always pleasant sally knight is an awesome customer service rep I will defenetly keep coming back to bravo

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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CTS Purchase

Sales person Joe Moreno was a pleasure to conduct business with. Very professional and a great gentleman will do business with any time I have an opportunity.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Understanding and accommodating individual needs

Juan is very personable and cordial. He kept me posted by phone multiple times about the status of my vehicle. MOST importantly, he assured me the vehicle would be kept inside, especially in light of impending storms and given the fact it had just gotten out of the body shop 4 days prior. Excellent customer care!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service dept

I love the service dept. at this dealership. They have always gone above and beyond in helping me with my past escalade EXT's that I have been driving since 2004. I wish I could purchase the trucks there but of the 4, I was only able to buy one there because the bottom line was much less elsewhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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