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Group 1 Ford of El Paso

(2,108 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,108 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Alexis, is very professional and knowledgeable service

Alexis, is very professional and knowledgeable service provider. The dealership has a great asset in Mr. Alexis. Thank you very much for your incredible service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Aaron is very knowledgeable He is one of the best service

Aaron is very knowledgeable He is one of the best service advisors that I know. I highly recommend his expertise in the service department here at group one Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealership always gives the best price on oil changes

Dealership always gives the best price on oil changes without coupons....so I always bring my car every 5,000 miles for synthetic oil

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent communication on what was gonna be done?

Excellent communication on what was gonna be done? And communication on when it would be done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This dealership is the only place I take my car for

This dealership is the only place I take my car for maintenance. They always inspect the car first and let me know if anything additional is required. Today, they patched a tire with a nail in it that I didn't event know about! Who knows how long I was driving around thinking the tire pressure loss eas due to the weather!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service.

Excellent service. Fast and friendly. That might be because I was getting my state inspection. All the employees were smiling, polite, and friendly. Will definitely go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Very please with service and the people that work for

Very please with service and the people that work for Group 1 especially your manager

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My adviser Jerrymyles is fantastic.

My adviser Jerrymyles is fantastic. He handles my 2014 Ford Raptor for all its services! He keeps me posted until its ready for pickup. Thanks Jerry!?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Nicky, thank you for your kind review; we are happy to pass along your comments to Jerry here at Group 1 Ford El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Marija is awesome and was a great help.

Marija is awesome and was a great help. She got everything squared away in a very timely manner. She also maintained communication amd kept me up to date with the service process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Marija is awesome and was a great help.

Marija is awesome and was a great help. She got everything squared away in a very timely manner. She also maintained communication amd kept me up to date with the service process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.