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Sill-TerHar Motors

(1,775 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2018 state dealer award
View 14 awards
2018 state dealer award 2016 state dealer award 2015 national dealer award 2015 state dealer award 2014 state dealer award 2013 national dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award
2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 253-4521 (855) 253-4521
Used (855) 517-3361 (855) 517-3361
Service (877) 728-8756 (877) 728-8756

Reviews

(1,775 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sill-TerHar Motors from DealerRater.

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Great Escape 60k Maintenance

60k maintenance visit was done professionally and courteously and promptly! Still waiting for kick plate to be installed because of back-ordered parts (last two 5k visits)!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I cannot rave enough about this dealership!

Let me start off by saying, this was by far the BEST experience I have ever had buying a car. After spending 4 hours at another dealership who only wanted to rip me off, walking into this dealership was a breath of fresh air. It was clean and professional in appearance. My young son was with me and he was offered a drink and shown the play area. Shane, Chris and Tony took care of me quickly and treated me with respect and courtesy. The deal was done quickly and efficiently. As it should have been. And even tho I came in late, they all stayed to finish the deal. I didn't feel like I was an inconvenience and that they wanted to go home. I was in and out in under 3 hours...with having a trade, a test drive of my new vehicle and delivery. FANTASTIC! The professionalism of these three gentlemen has changed my view of car salesmen(women) from this point on. I will be recommending Sill-Terhar to everyone who asks...and even those who don't! This is the only dealership I will be taking my business to in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Survey

Very prompt service and very well informed about what needs to be fixed.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

service was very good. they completely renewed the mechanical braking system so I don't have to worry about whether I'll be able to stop when I have to

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great non-pressure experience

Angela was amazing and your whole staff was great. We were able to walk the whole lot looking at trucks and no one bugged us. At some dealerships, you're constantly hounded and followed. Your lot had none of that pressure. Once we entered the showroom, only one person checked with us to see if we needed help, then no else bothered us. It was such a non-pressure, enjoyable experience. thank you so much for that!! Angela handled all the bed liner, windows tint, and clear bra installs at the other companies for us. We just had to come back and pickup the truck. Everything was done for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Great service manager (Phil) I would give him a A+ very helpful and a pleasure to do business with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great communication, oil streak on exterior

Chris kept me informed about the status of my repair. The only thing is that the Toyota dealer always cleans the car before giving it back. Our car had a huge oily streak on the outside so was dirtier than before. I ended up cleaning it myself.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Staff was extremely helpful. They are always attentive and polite.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words!

Servicing Department

Extremely friendly.! They were really helpful with the recall & when I wanted to add on servicing it. Then as soon as they experienced a delay they called me & the rental company. The only thing is that when we updated the software in the car, it said we were low on brake fluid. So I will need to look into that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words!

Tyler

We bought a 2015 Explorer everyone was great that helped us. I have had them service my pickup for years and they always do a great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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