EPIC Ford

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
636 lifetime reviews.

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  • 5.0 out of 5
    March 27, 2021

    This question is annoying. You get enough with your other questions. People are busy, please remove this section. I almost just decided not to do because... this is a pain in the A*^.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 16, 2021

    Service was fast and complete. Check in was easy and friendly - the waiting room was clean and quiet. Check out was easy and fast.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • May 16, 2020

    Friendly staff, respected my time. No back and forth negotiations. Vehicle was ready for me when I arrived. Small town dealerships with genuine staff that... cares.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    March 12, 2021

    Too long of a wait! Was told it was express service no need to leave my car the night before! Which I have always done so they have all the time they... want to work on it. A 2 hour wait is NOT express service! Chairs in waiting area are so uncomfortable. Just makes the waiting more irritating

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 12, 2021

    Amazing service!! Super fast and efficient. Brought in my car for repairs and fixed all my cars recalls. Highly recommend Epic Ford in everett. Amazing!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    January 4, 2021

    We found the car using an internet search and the price was $2,000 dollars below MSRP. We thought it was because it was Dec. 30th and the dealer was trying... to make some year end sales. After the test drive we sat down with the salesman, and then the shenanigans started. The advertised price of $13k turned into $24,000! They added an extended warranty (which of course we lined out and refused) but would not remove the "executive dent repair" nor the "theft protection." They said these costs were incurred by the dealer for keeping the car on their lot and they had to pass them onto the customers to stay in business. We negotiated those costs down to basically a fair price, the actual MSRP. Not bait and switch, but just as bad. We were supposed to feel good because we negotiated the artificially inflated price down by $8,000.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 1, 2021

    Matt and Baran Rocked!!!! We went to buy 1 new rig and ended up buying 2!!! Amazing customer service!!! Woukd recommend Epic to anyone while Matt and team... are running the customer experience!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 31, 2020

    We had a nice buying experience with Epic Ford. Jayson was very transparent and low pressure, yet knowledgeable and helped get us the vehicle and deal... we expected.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 18, 2020

    I went in for warranty recall service for one item. They called me to tell me there were actually three recall items and that they could do all three that... day. They even finished ahead time. An excellent experience and a very friendly group of people.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 14, 2020

    Best experience out of buying six different vehicles from six different dealers so far. Ended up buying a gorgeous used Fusion hybrid. The whole experience... was great from top to bottom. Jason went above and beyond to treat me with respect, as a person; and not just another sale. He was open and honest, with no shady business practices. Overhearing other salesman speaking to customers with good manners and customer service to people on the phone was surprisingly and refreshing. Even the finance manager was friendly. Which is a rarity in this business. Thank you for a great buying process!

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    Shopped for a used car
    Did make a purchase
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