Reviews
Oil change
My only small problem was the amount of time it took, oil change and fuel filter 3 1/2 hrs.? on a good not they did find i needed to replace the air filter thanks Mike
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mister
Staff was very friendly and polite. They understood what was needed and completed the task in a timely manner. No complaints. thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Frank, your positive review means a lot to us and we're happy we could help you! Thanks again for your review!
Great Service
The service man was friendly & very polite. He's a keeper!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Linda, we are so pleased to hear your experience with us was a positive one. Thank you for choosing Bob Maxey Ford of Howel, and we hope to see you again soon!
Ford Focus 2014
The staff was great and I was told the wait time would be 30-45 minutes and it was done in about 30 minutes...excellent! Very happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fantastic!!!
Amazing service as always! Special shout out to Tony in the service department. He is always such a great help. Very professional. And does a great job getting my F150 taken care of. I am moving to Ann Arbor, but will countinue to come back to Howell for service for my truck because of the great experience I have had due to all the staff, and Tony. Priya Clifton
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service.
I made appointment for service and Recall. Work was done extremely fast and friendly. My wife was so surprised that I was home so quickly. Great job! Thank you all very much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate this honest feedback, Michael. All of us here at Bob Maxey Ford of Howell, Inc. truly value your business and hope to see you again!
Great service and quick.
I made an appointment to get my 15K mile maintenance and oil change. The moment I pulled up to the service entrance and honked it opened up. I was greeted immediately and went to the waiting room. I was only there for a short time and the manager came to let me know the car was ready. They even washed the car which I really liked. Everything was great except when I inquired about having a remote starter installed I was quoted a price of over $400 so needless to say I skipped that. Too bad you don't offer some kind of a discount.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, your positive review means a lot to us and we're happy we could help you! Please let us know if there is ever anything else we can do for you!
Ford Escape
Took my 2013 Ford Escape (which I love!!) in for some recall issues. I had a couple of small things that needed attention too. Everyone in the service department were very friendly & helpful. My vehicle had to spend the night, so they supplied me with a loaner car, a Ford Fusion, very nice car too!! I was extremely happy with the service provided!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shariese, we are so pleased to hear your experience with us was a positive one. Thank you again, Shariese, for being one of our valued guests! We look forward to your next visit!
Always a great sales experience.
We live 40 miles from Howell and are Bob Maxey customers for the 3d time! Enough said.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
F150 exhaust manifold/gasket replacement
It was great that Dan Rutherford was able to have the parts available prior to me bringing in both vehicles on the same day. Thanks for a great job guys!
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase