Reviews
Excellent Service
I brought my 2014 Escape in for scheduled maintenance and was very satisfied with the service and the staff - I was in and out in less than 45 minutes.
- Customer service 5.0
 - Buying process —
 - Quality of repair 5.0
 - Overall facilities 5.0
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 - Did not make a purchase
 
Great service, Clean facility.
I took my 2014 Escape in for The Works. I was greeted promptly and processed quickly. There was fresh coffee in the clean and comfortable waiting area. My vehicle was serviced and I was back on the road in 30 minutes. I am very happy with my experience at Bob Maxey Ford of Howell.
- Customer service 5.0
 - Buying process —
 - Quality of repair 5.0
 - Overall facilities 5.0
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 - Did not make a purchase
 
Great service
I brought my 2009 Focus for an oil change and tire rotation. Everything went very smooth and in no time it was done and I was out. I had enough points on my rewards card the oil change was free this time and that is a big plus in my book.
- Customer service 5.0
 - Buying process 5.0
 - Quality of repair 5.0
 - Overall facilities 5.0
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 - Did not make a purchase
 
new focus
We had a small problem with the car which our salesperson Tina fixed very quickly.
- Customer service —
 - Buying process 5.0
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a new car
 - Did make a purchase
 
Great service!! very helpful and personable.
Paul W. Was very helpful with my leasing a Fusion. He showed me the difference between leasing and buying. He took his time to be sure I understood. This is the 3rd vehicle I have purchased from Paul. Also the girl explained and connected me to Sync she was also very helpful!
- Customer service 5.0
 - Buying process 5.0
 - Quality of repair —
 - Overall facilities 5.0
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 - Did not make a purchase
 
Fantastic service
Just moved to Howell and was treated like royalty by Dan and Kyler! I will certainly be back with any and all of my auto repair needs.
- Customer service 5.0
 - Buying process 5.0
 - Quality of repair 5.0
 - Overall facilities 5.0
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 - Did not make a purchase
 
on are way to a better day ford and uaw
julie getkin is the best. thank you i worked at ford for 31 yrs so i am a loyal customer
- Customer service 5.0
 - Buying process 5.0
 - Quality of repair 5.0
 - Overall facilities 5.0
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 - Did not make a purchase
 
Service department
Very good service. Fast and accommodating Accurate quote and final price for new tires and brakes to be installed.
- Customer service 5.0
 - Buying process —
 - Quality of repair 5.0
 - Overall facilities 5.0
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 - Did not make a purchase
 
All problems with a loaner vehicle
Tina B made sure my care recall was taken care of as well as coordinating pick up and drop off of my car with full tank. Thank you Chris!! So helpful from a divorced mom and limited time. SO helpful !! Meant a lot. Thank you for oil change too and sync. Job perfectly done. :-))
- Customer service 5.0
 - Buying process 5.0
 - Quality of repair 5.0
 - Overall facilities 5.0
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 - Did not make a purchase
 
Awesome team! They work hard for the right deal.
The Sales manager and Rick in financing both rock...they helped me out with a touch situation and got me into the vehicle I needed. Thanks guys!
- Customer service 5.0
 - Buying process 5.0
 - Quality of repair 5.0
 - Overall facilities 5.0
 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a new car
 - Did make a purchase
 
