Mark Kia

I don't know where to start with the horrible experience that I had with Mark Auto group. I traded a vehicle and was told that I would be trading for 18,500 when the paperwork come across is said 18500 on the top it was including a "tax credit". because I've worked with several honest dealerships I have never seen this and I feel so ignorant to have accepted this paperwork and not walked. This is a bate and switch way for dealership to make more money by lowering your trade-in value! You always get a tax credit from trading in. If you have negotiated a deal on your car be cautious that they don't lower your trade value. Be very cautious and read everything that you sign. They will push add-ons and warranty. Buyer Beware!

Where do I start on the horrible experience I had? First of all it shouldn't take 4 hours to complete a car deal. The back and forth was ridiculous I was very forthcoming that I would refuse any add-ons but I was brought significant paperwork that had to be changed over and over again wasting my time with add-ons and incorrect trade value. I was told that they were going to give me 18.500 on my trade, after setting for 4 hours finally was allowed into Chris's office where he badgered me about a warranty... Let Here he comes with all of these things to sign that has all of these add-ons which I told him I absolutely would refuse if he did why waste my time? Now I'm fighting with them because they only gave me 17,100 on my trade told me that there was a tax credit. Tax credits should be listed on your doc and actually add to your trade-in value and lower your tax liability not raise it. I'm not getting credoted for my lower Idaho sales tax rate. They are Relentless with Bait and switch. Watch for all of the extras that they will try to add on, that's how they make money... and be very very cautious about your trade and value if they tell you they're going to give you 18,500 for your trade you will not see that on the end doc, absolutely require them to show you the end documentation before you sit and wait for 4 hours for them to bring you in and bait and switch

DON'T BUY A CAR FROM HERE!! I have been in this industry and have bought 20 or so cars over the years. By far the worse dealership I've ever dealt with. Horrible customer service! Deceptive sales practices. DONT BUY FROM JACOB OVER THERE! I was planning to buy a BMW there and the sales agent Jacob on Saturday Jan 10th was selling me a car that was sold already that day. He ended up messaging me on Saturday night outside of work hours that the car had sold. Confused so I ended up calling him. He started to call me names and saying things like, "you snooze you lose, "maybe you shouldve bought the car earlier" and blaming me for the car being sold. When I didn't know that the car was sold already. After I called him on his lies and to stop calling me names he had the AUDACITY TO CURSE AT ME AND HANGUP THE PHONE!! Don't do business here!

DON'T BUY A CAR FROM HERE!! I have been in this industry and have bought 20 or so cars over the years. By far the worse dealership I've ever dealt with. Horrible customer service! Deceptive sales practices. DONT BUY FROM JACOB OVER THERE! I was planning to buy a BMW there and the sales agent Jacob on Saturday Jan 10th was selling me a car that was sold already that day. He ended up messaging me on Saturday night outside of work hours that the car had sold. Confused so I ended up calling him. He started to call me names and saying things like, "you snooze you lose, "maybe you shouldve bought the car earlier" and blaming me for the car being sold. When I didn't know that the car was sold already. After I called him on his lies and to stop calling me names he had the AUDACITY TO CURSE AT ME AND HANGUP THE PHONE!! Don't do business here!

Buying my Kia Carnival was such a great experience thanks to Andrew. He was amazing from start to finish — incredibly patient, knowledgeable, and thorough. He really took the time to explain everything and made sure all of my questions were answered. I never felt rushed, and I truly appreciated how easy and comfortable he made the whole process. Highly recommend asking for Andrew!

called to verify vehicle in stock, drove there same day, sales person and manager comes out after 10 minutes , oh sorry, that truck is broken, and out for service. I said, why didnt you tell me that this morning on the phone? caution with this place....

I just want to say after 3 frustrating days working with 2 other employees we contacted sales manager Brian Kelly, and he got us in contact with Angel Vega. of It was a pleasure to work with Brian and Angel. It took Angel 3 hours to get my deal done. He was friendly and knew his stuff. I did the paper work on line and it was fast and easy with the finance department. My son and I drove done to the dealership this morning and we brought the truck home. Thank you Angel, if I ever decide to trade my truck I will definitely come see you. Mark Kia is a beautiful facility very comfortable for buyers to relax and wait for their new vehicles, clean and friendly place.

Amazing experience all throughout the process! Highly recommend Mark Kian’s their teams to everyone who is looking for a vehicle

Satisfied. Very nice associates, timely communications, successful negotiations and happy with purchase. Would use again if shopping for a KIA.

I submitted an inquiry through Cars.com about a vehicle and clearly stated that I was interested in purchasing in a specific month, not immediately. Instead of anyone taking a moment to read my message, I was flooded with texts, emails, and phone calls from multiple salespeople, all pushing for immediate contact and ignoring what I wrote. The final salesperson I spoke with went so far as to lecture me that because I expressed interest in a used vehicle (a RAM Limited), I should’ve known better than to ask about a future purchase date. I blocked them and will never consider buying from this dealership. They lived up to the worst stereotypes of used car sales: pushy, dismissive, and not listening to the customer at all. And all of that was before I even stepped foot in the dealership.