Mark Kia

My experience with **Mark Kia** began on a hopeful note—helping my girlfriend purchase a vehicle—and ended as a lesson in how a simple transaction can become unnecessarily complicated. We arrived Saturday around 3:30 PM and were told, for the first time, the vehicle was being detailed. Our salesperson, John, was friendly and professional. We test drove the car for 20–30 minutes, agreed on price, and were assured that although the dealership was “busy,” finance wouldn’t take long. “Not long” turned into roughly ninety minutes. Once we mentioned our three-hour drive home and firm 6:30 PM departure, finance became available almost immediately. At the same time, the vehicle disappeared and we were told—again—it was being detailed. We were also each separately promised a complimentary full tank of gas. In finance, Brock informed us that AZOne—where we had a guaranteed 6.8% pre-approval—was “a terrible company to deal with,” and that the finance department receives certain “credits” for placing loans with other lenders. He offered to search for a better rate. We made it clear we were open to alternatives, provided the rate was the same or lower than 6.8%. Pressed for time, we left a $7,500 down payment and were allowed to take the vehicle with paperwork to follow. We were told it was ready and filled with gas. The dashboard showed 41 miles to empty. When I attempted to address this, both John and Brock were unavailable, so I advised the receptionist we would cover the fuel ourselves. Sunday passed with no communication. Late Monday (Presidents Day), my girlfriend received a call stating they had “tried everyone” and secured the best possible rate: 7.8%, described as “just $11 more per month”—roughly $900 over the life of the loan. There was no indication AZOne had been contacted. We were simply told paperwork would be sent. When I called to question why a higher rate was being presented despite documented pre-approval, the response was defensive. We were told letters like ours are “not a guarantee” and that rates “always go up” once submitted. I suggested waiting until Tuesday, when AZOne reopened, to verify the rate directly. This was treated as unreasonable. We were reminded the dealership had a vehicle off the lot “with no contract,” and that letting us leave with $7,500 down had been a significant favor. A sales manager later called to “calm the situation.” When I asked why waiting one business day to verify our lender’s rate had not even been offered—especially since we had agreed to alternative financing if equal or lower—the response was silence. The next morning we contacted AZOne ourselves. They confirmed the approval, reduced the rate to 6.4%, and offered to contact the dealership directly. That level of cooperation was refreshing. We also relayed the comments made about their institution; while they declined to criticize anyone, it was clear this was not unfamiliar territory. Since then, communication from **Mark Kia** has been nonexistent. Calls to finance, sales, and management have gone unanswered. The sales staff was personable. The handling of financing, however, raises serious concerns about transparency and incentives. Presenting a higher rate while discouraging the lender we arrived with—without verifying their terms—does not appear to be a simple oversight. When similar complaints appear repeatedly in public reviews, it suggests a pattern rather than coincidence. Buyers would be wise to verify financing directly with their lender and approach the finance office carefully. Finally, to Brian Slack: I have seen your public responses inviting dissatisfied customers to call you. I did—multiple times. I left a voicemail and a message with reception. I also called to confirm financing had been completed independently. There was no return call. If you remain concerned, you have my number. Very disappointing experience.

I have been trying to get a second key for my 26 Kia since I purchased it in October. I've called numerous times, talked to several managers, sent dozens of messages and still no second key. Due to where our house is located, we really really really need it. No is listening or helping me.

Robert went far and above the call of duty to help us secure the exact vehicle we were searching for which wasn't easy. Then, when we found it, he had to personally drive more than 100 miles both ways to secure the car and bring it back to Mark Kia. The deal itself went fine with no surprises. I could not offer a higher recommendation.

I don't know where to start with the horrible experience that I had with Mark Auto group. I traded a vehicle and was told that I would be trading for 18,500 when the paperwork come across is said 18500 on the top it was including a "tax credit". because I've worked with several honest dealerships I have never seen this and I feel so ignorant to have accepted this paperwork and not walked. This is a bate and switch way for dealership to make more money by lowering your trade-in value! You always get a tax credit from trading in. If you have negotiated a deal on your car be cautious that they don't lower your trade value. Be very cautious and read everything that you sign. They will push add-ons and warranty. Buyer Beware!

Where do I start on the horrible experience I had? First of all it shouldn't take 4 hours to complete a car deal. The back and forth was ridiculous I was very forthcoming that I would refuse any add-ons but I was brought significant paperwork that had to be changed over and over again wasting my time with add-ons and incorrect trade value. I was told that they were going to give me 18.500 on my trade, after setting for 4 hours finally was allowed into Chris's office where he badgered me about a warranty... Let Here he comes with all of these things to sign that has all of these add-ons which I told him I absolutely would refuse if he did why waste my time? Now I'm fighting with them because they only gave me 17,100 on my trade told me that there was a tax credit. Tax credits should be listed on your doc and actually add to your trade-in value and lower your tax liability not raise it. I'm not getting credoted for my lower Idaho sales tax rate. They are Relentless with Bait and switch. Watch for all of the extras that they will try to add on, that's how they make money... and be very very cautious about your trade and value if they tell you they're going to give you 18,500 for your trade you will not see that on the end doc, absolutely require them to show you the end documentation before you sit and wait for 4 hours for them to bring you in and bait and switch

DON'T BUY A CAR FROM HERE!! I have been in this industry and have bought 20 or so cars over the years. By far the worse dealership I've ever dealt with. Horrible customer service! Deceptive sales practices. DONT BUY FROM JACOB OVER THERE! I was planning to buy a BMW there and the sales agent Jacob on Saturday Jan 10th was selling me a car that was sold already that day. He ended up messaging me on Saturday night outside of work hours that the car had sold. Confused so I ended up calling him. He started to call me names and saying things like, "you snooze you lose, "maybe you shouldve bought the car earlier" and blaming me for the car being sold. When I didn't know that the car was sold already. After I called him on his lies and to stop calling me names he had the AUDACITY TO CURSE AT ME AND HANGUP THE PHONE!! Don't do business here!

DON'T BUY A CAR FROM HERE!! I have been in this industry and have bought 20 or so cars over the years. By far the worse dealership I've ever dealt with. Horrible customer service! Deceptive sales practices. DONT BUY FROM JACOB OVER THERE! I was planning to buy a BMW there and the sales agent Jacob on Saturday Jan 10th was selling me a car that was sold already that day. He ended up messaging me on Saturday night outside of work hours that the car had sold. Confused so I ended up calling him. He started to call me names and saying things like, "you snooze you lose, "maybe you shouldve bought the car earlier" and blaming me for the car being sold. When I didn't know that the car was sold already. After I called him on his lies and to stop calling me names he had the AUDACITY TO CURSE AT ME AND HANGUP THE PHONE!! Don't do business here!

Buying my Kia Carnival was such a great experience thanks to Andrew. He was amazing from start to finish — incredibly patient, knowledgeable, and thorough. He really took the time to explain everything and made sure all of my questions were answered. I never felt rushed, and I truly appreciated how easy and comfortable he made the whole process. Highly recommend asking for Andrew!

called to verify vehicle in stock, drove there same day, sales person and manager comes out after 10 minutes , oh sorry, that truck is broken, and out for service. I said, why didnt you tell me that this morning on the phone? caution with this place....

I just want to say after 3 frustrating days working with 2 other employees we contacted sales manager Brian Kelly, and he got us in contact with Angel Vega. of It was a pleasure to work with Brian and Angel. It took Angel 3 hours to get my deal done. He was friendly and knew his stuff. I did the paper work on line and it was fast and easy with the finance department. My son and I drove done to the dealership this morning and we brought the truck home. Thank you Angel, if I ever decide to trade my truck I will definitely come see you. Mark Kia is a beautiful facility very comfortable for buyers to relax and wait for their new vehicles, clean and friendly place.