Mark Kia

⭐ 1/5 — A remarkable failure of communication and inventory management We made a 1:00pm appointment to test-drive a specific Tesla Model Y at Mark Kia and received written confirmation that the vehicle would be ready and waiting for us. We made the trip to Scottsdale based on that confirmation. When we arrived, the car was nowhere to be found. We were eventually told that it had been taken to another dealership within the group’s shared inventory and was currently being shown to another customer. Only then were we informed that, despite our confirmed appointment and the written assurance that the vehicle would be ready for us, Mark Kia considers a vehicle available to other customers unless a deposit has been placed. That policy is perfectly reasonable. Failing to disclose it when confirming an appointment and telling a customer the car will be ready and waiting is not. Had we been told that a deposit was required to hold the vehicle, we could have made an informed decision before driving to Scottsdale. But it gets worse. We waited while Mark Kia retrieved the Tesla from the neighboring dealership. Eventually our salesperson arrived with the vehicle and the keys. We got into the car, settled ourselves in and were literally about to leave for our test drive. Then his phone rang. Management was calling to tell him the car had been sold. Think about that for a moment. Their internal communication was apparently so poor that they retrieved the vehicle, brought it back to the dealership, handed us the keys and put us in the driver’s seat for a test drive before anyone managed to tell their own salesperson that the vehicle had been sold. To be absolutely clear: our salesperson was courteous, professional and as blindsided by this as we were. This review is not a criticism of him. He did the best he could with an embarrassing situation created around him. This is a criticism of Mark Kia’s management, communication and inventory-control process. Ironically, after leaving we discovered Mark Kia had another comparable used Model Y advertised at a similar price. Nobody thought to mention it to us. We were actively shopping for a vehicle and prepared to buy the right one. Instead, Mark Kia demonstrated exactly why customers should approach a transaction here with extreme caution. One star. The salesperson deserved better from his dealership, and so did we.

This is the second car I’ve purchased through Mark Kia. The experience was great. Thomas helped us out. Everybody was so nice. Eddie Himes was making sure everything‘s running smoothly and he’s a native Arizonan,so we talked a little bit about vintage cars and Arizona. The service department is also very helpful.

We had a great experience leasing our new EV9 with Thomas helping us. He’s professional and personable. The dealership is very nice and the staff is friendly.

Still very dissatisfied with this dealership and how they conducted business. I didn’t purchase my Kia Soul from them directly, I purchased it from another Kia dealership in another state and from the get go I basically received a lemon. Within a year of owning the vehicle I would experience very jittery acceleration and heavy idling, to the point where it became somewhat dangerous to drive because when making a turn my vehicle would hesitate before accelerating and would lurch back and forth. So, still being under warranty I took it to Mark Kia Scottsdale and let me tell you, you would’ve thought these guys have never seen a Kia in their lives. With all their knowledge and resources they still couldn’t pin point the exact problem of their own product. Everytime I took it in to them to have it inspected it was something new. First it was the clutch going out so they replaced that multiple times, then it was something to do with the transmission so they did something to that, then it was a sensor and they threw new sensors at it. To this day it still has the exact same problems if not worse and I’m basically invisible to them because my precious warranty is expired. They don’t actually care about making it right, otherwise they would have by now. I will most likely never buy another Kia again in my life and I have all of them to thank!

Robert Lemon helped us buy a Kia Sportage today. He was amazing! We were there for many hours and he was so patient in helping us find the right car in the color that we wanted. He brought up several cars for us to test drive to and/or to look at. He was so good with us. When we finally made the decision as to which car to buy, it went very quickly. Robert put forth so much effort in making us feel happy and satisfied, and showing us how the car worked…(we’re older people ha!) We were so pleased. The whole experience could not have been better. Thank you to Robert Lemmon!! We highly recommend going to Mark Kia. By the way, we went to several other Kia dealerships and had the best service here.

Excellent customer service and very friendly Andrew Lozano made this experience really easy My wife doesn't speak too much English and Andrew Lozano was great helping her answering all her questions Keep up the good work Andrew

Dealership breached contract and sold a car I reserved 24 hours later to another customer, all while I had the vehicle "off the market".

I have been trying to get a second key for my 26 Kia since I purchased it in October. I've called numerous times, talked to several managers, sent dozens of messages and still no second key. Due to where our house is located, we really really really need it. No is listening or helping me.

My experience with **Mark Kia** began on a hopeful note—helping my girlfriend purchase a vehicle—and ended as a lesson in how a simple transaction can become unnecessarily complicated. We arrived Saturday around 3:30 PM and were told, for the first time, the vehicle was being detailed. Our salesperson, John, was friendly and professional. We test drove the car for 20–30 minutes, agreed on price, and were assured that although the dealership was “busy,” finance wouldn’t take long. “Not long” turned into roughly ninety minutes. Once we mentioned our three-hour drive home and firm 6:30 PM departure, finance became available almost immediately. At the same time, the vehicle disappeared and we were told—again—it was being detailed. We were also each separately promised a complimentary full tank of gas. In finance, Brock informed us that AZOne—where we had a guaranteed 6.8% pre-approval—was “a terrible company to deal with,” and that the finance department receives certain “credits” for placing loans with other lenders. He offered to search for a better rate. We made it clear we were open to alternatives, provided the rate was the same or lower than 6.8%. Pressed for time, we left a $7,500 down payment and were allowed to take the vehicle with paperwork to follow. We were told it was ready and filled with gas. The dashboard showed 41 miles to empty. When I attempted to address this, both John and Brock were unavailable, so I advised the receptionist we would cover the fuel ourselves. Sunday passed with no communication. Late Monday (Presidents Day), my girlfriend received a call stating they had “tried everyone” and secured the best possible rate: 7.8%, described as “just $11 more per month”—roughly $900 over the life of the loan. There was no indication AZOne had been contacted. We were simply told paperwork would be sent. When I called to question why a higher rate was being presented despite documented pre-approval, the response was defensive. We were told letters like ours are “not a guarantee” and that rates “always go up” once submitted. I suggested waiting until Tuesday, when AZOne reopened, to verify the rate directly. This was treated as unreasonable. We were reminded the dealership had a vehicle off the lot “with no contract,” and that letting us leave with $7,500 down had been a significant favor. A sales manager later called to “calm the situation.” When I asked why waiting one business day to verify our lender’s rate had not even been offered—especially since we had agreed to alternative financing if equal or lower—the response was silence. The next morning we contacted AZOne ourselves. They confirmed the approval, reduced the rate to 6.4%, and offered to contact the dealership directly. That level of cooperation was refreshing. We also relayed the comments made about their institution; while they declined to criticize anyone, it was clear this was not unfamiliar territory. Since then, communication from **Mark Kia** has been nonexistent. Calls to finance, sales, and management have gone unanswered. The sales staff was personable. The handling of financing, however, raises serious concerns about transparency and incentives. Presenting a higher rate while discouraging the lender we arrived with—without verifying their terms—does not appear to be a simple oversight. When similar complaints appear repeatedly in public reviews, it suggests a pattern rather than coincidence. Buyers would be wise to verify financing directly with their lender and approach the finance office carefully. Finally, to Brian Slack: I have seen your public responses inviting dissatisfied customers to call you. I did—multiple times. I left a voicemail and a message with reception. I also called to confirm financing had been completed independently. There was no return call. If you remain concerned, you have my number. Very disappointing experience.

Robert went far and above the call of duty to help us secure the exact vehicle we were searching for which wasn't easy. Then, when we found it, he had to personally drive more than 100 miles both ways to secure the car and bring it back to Mark Kia. The deal itself went fine with no surprises. I could not offer a higher recommendation.