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Richardson Chrysler Jeep Dodge Ram

(626 reviews)
Visit Richardson Chrysler Jeep Dodge Ram
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
New (972) 755-1973 (972) 755-1973
Used (972) 591-0287 (972) 591-0287
Service (972) 591-0743 (972) 591-0743

Reviews

(626 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Richardson Chrysler Jeep Dodge Ram from DealerRater.

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RAM 2500 Purchase Excellent Experience

Worked with a great team, Danny Easton and Rob Richardson. Ultra quick process with no surprises. Truck was spotless on delivery and thoroughly explained. If you want an upfront no hassle experience this is the place to go...even during a pandemic!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your positive feedback!

New car purchase

Had a great buying experience at Richardson ram. All the staff was very friendly and helpful. Jon was my sales guy and was very knowledgeable about all the vehicles. The process was a breeze. Would defiantly go back in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us a positive review!

Ford man converting to a Ram

Had a great young man Tristan W as the sales associate, he was very thorough very professional and courteous. Tristan and the rest of the team was very helpful and addressed all my concerns quickly and efficiently, the whole process was initiated and completely quickly and I was out the door in my new Ram truck. I would recommend this dealership and it’s team to anyone in search of a new vehicle. Ask for Tristan if you want a deal done well and quickly, he put all his attention in to getting you taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your positive feedback!

Awesome, just awesome!!!

Thanks so much. Sean and his team bent over backwards to make me happy during the buying process. The General Manager even got involved once he found out I was a Veteran to make sure I was treated fairly and with respect.Thanks so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

Dodge Charger SRT 392

I recently purchased a used vehicle from Richardson Chrysler Jeep Dodge Ram and the customer service was out standing. Salesman Chase was straight and to the point. This was my first time buyer from Richardson CJDR and it was easy fast less stressful. I was glad not to spent half my day at a dealership. Manager Tony was a no nonsense type of guy he didn’t try and sell me something I didn’t want. I will tell everyone one about my experience in buying my Charger SRT 392. I will tell you if you haven't shop Richardson Chrysler Jeep Dodge Ram Address: 1321 N Central Expy, Richardson, TX 75080 Phone: (214) 329-0862 you may have missed your best deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you from all of us here at Richardson CJDR, and congratulations on your new Charger!

Purchased a truck there Saturday and I might get to pick...

Purchased a truck there Saturday and I might get to pick it up Wednesday. The truck just got traded in and was advertised right away with undisclosed things that needed to be fixed. Porters or salesmen park dealer cars in handicap spaces. Way to much haggling. I asked the salesman what the dealership fee was and he said it was for floor mats, cup holders and window tint. He refused to take the fee out even though the trupk came with those items from the previous owner. We were never told we would not be able to take the truck home that day until we asked the finance guy. The truck was shown to me dirty just as the previous owner left it; napkins in several places. Clump of hair in door pocket, 12 air fresheners scattered, cracked window, clumps of dirt and debris in the bed, and no antenna. I have had a better experience from craigslist 3 years ago when I purchased a used Mercedes. I tell my friends to use carmax or autonation just so they won’t feel like they are dealing with a dishonest haggler. They seem very reluctant to want to work with you. The finance guy didn’t ask who’s name the title was going to be in so half way through we asked were my wifes name was. We had to wait even longer to get paper reprinted. 4 hours there and I still have to take time off from work to go back to get an advertised truck that was not ready to be shown.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Shawn, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Jon Davis, our General Manager, at 855-971-8365 and we will do our best to make this better.

Midnight Charger 392

Salesman Chase was straight and to the point. This was my first time buyer from Richardson CJD and it was easy fast less stressful as I had experienced in the past. Manage Tony was a no nonsense type of guy he didn’t try and sell me something I didn’t want. I will tell everyone one about my experience in buying my new Charger.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your positive feedback, and congratulations on your new Charger!

Used car sales

This is the best car dealership I have ever used. No pressure to buy. The sales staff focused on finding the best vehicle for me. Everything was extremely easy and the trade value for my old vehicle was very fair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us a positive review!

Intransparent service

I went there to try the new Jeep Cherokee. Trying to Figure out the fit and financial hit. Turns out they take much longer time to test drive a vehicle (a lot of back n forth). And they do not give your trade in value if you don’t buy immediately.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you, Roy, for your feedback. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please contact Jon Davis, our General Manager, at 855-971-8365 and we will do our best to make this better.

Brian Collier is the greatest sales professional I dealt...

Brian Collier is the greatest sales professional I dealt with in the past forty years. He just made this deal a perfect example as how to conduct business. He is irreplaceable. You should cherish him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your positive feedback!