Skip to main content

Richardson Chrysler Jeep Dodge Ram

(626 reviews)
Visit Richardson Chrysler Jeep Dodge Ram
Sales hours: 8:30am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
New (972) 755-1973 (972) 755-1973
Used (972) 591-0287 (972) 591-0287
Service (972) 591-0743 (972) 591-0743

Reviews

(626 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Richardson Chrysler Jeep Dodge Ram from DealerRater.

Want to share your experience with this dealership?

Write a review

Pre-Owned Purchase

Kamari was a great salesman! He was very knowledgeable, friendly and not pushy whatsoever. I would definitely recommend him and the dealership to a friend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you from all of us here at Richardson CJDR!

New RAM truck purchase

Great salesman Tristan. Not pushy. Overall excellent experience. Traded in old truck. Decent trade value. In and out in 2 hours. Would definitely go back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your positive feedback!

Miss.

Jay Zoubi was great to work with he went above and beyond . I will definitely recommend him to friends and family looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

First Class Service

I've been to many dealerships and this one by far was the absolute best! They truly earned my business! This dealership knows how to do business! They found the car that no other dealer had! Quick transaction process! Will definitely send ALL my friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We appreciate you taking the time to leave us a positive review!

The entire team was extremely helpful and awesome to work...

The entire team was extremely helpful and awesome to work with and I truly enjoyed my experience. Would highly recommend them for any of your vehicle needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us a positive review!

Poor customer service stay away fellow aarp and service memb

Took vehicle in due to electrical problem. They kept it one week. Never called me, I called for updates 6 different days.. I needed rental car service rep assured me they would pay the 248 for rental sine the vehicle had a recall notice. Enterprise was not called or paid they charged me. I spoke with service manager he also assured me this would be taken care of I gave him enterprise number and again no call back and I was stuck with payment. Problem with my vehicle was battery paid the 300.00. Total was 548.00 for retired on fixed income.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Roger, thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact James Holloman at 972-856-8649 and we will do our best to make this better.

Consumer response

This number is disconnected

Satisfied

I will be coming back in my next purchase,great job and very easy transaction, thanks for your time. A happy customer on my purchase .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

At Richardson CJDR, our reputation is one of our top priorities. Your positive review is what we are always striving for!

The Best Place To Go

Thank you Autumn Washington, Daniel McGee and Sean Killgore for making my 1st JEEP buying experience the best one I have ever had. I first went to Jeep dealer in Rockwall and in no way did they treat me like a professional customer. The whole team at Richardson Jeep took there time with me even when it was past closing time. No one was trying to rush me into signing paperwork and gave me time to feel comfortable with my new Jeep. Autumn showed me all the features and I was confident with her ability to understand my situation and needs. Daniel listened to my needs as well and exceeded my expectations in my deal. Sean was very thorough with explaining all the paperwork and helping me to understand what I have covered. Thank you Richardson Jeep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

The Best Place To Go

Thank you Autumn Washington, Daniel McGee and Sean Killgore for making my 1st JEEP buying experience the best one I have ever had. I first went to Jeep dealer in Rockwall and in no way did they treat me like a professional customer. The whole team at Richardson Jeep took there time with me even when it was past closing time. No one was trying to rush me into signing paperwork and gave me time to feel comfortable with my new Jeep. Autumn showed me all the features and I was confident with her ability to understand my situation and needs. Daniel listened to my needs as well and exceeded my expectations in my deal. Sean was very thorough with explaining all the paperwork and helping me to understand what I have covered. Thank you Richardson Jeep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you from all of us at Richardson CJDR!

Good sale

After a pricing snafu, Jon Davis did a great job getting be in the truck I wanted. Finance is always a tough room to enter. My experience was heavy pressure to buy an extended warranty. To the point I walked out. I would have given 5 stars, but the finance folks are too high pressure. Drop the extended warranty sales pitch.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.