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Richardson Chrysler Jeep Dodge Ram

(626 reviews)
Visit Richardson Chrysler Jeep Dodge Ram
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
New (972) 755-1973 (972) 755-1973
Used (972) 591-0287 (972) 591-0287
Service (972) 591-0743 (972) 591-0743

Reviews

(626 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Richardson Chrysler Jeep Dodge Ram from DealerRater.

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Great Truck from a Great dealership!

My wife and I were very impressed with the staff and service we received from this dealership. We are very happy with the quality and price of the truck we purchased. Thank you all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your positive feedback!

Absolutely wonderful and seamless purchase of my new Jeep...

Absolutely wonderful and seamless purchase of my new Jeep Grand Cherokee at Richardson CDJR. Murphy and Tristan were both extremely helpful and made the test drive experience enjoyable. I even left and went to another dealership to check out their grand Cherokee models and came back to Richardson the following day because I wanted to purchase from Murphy and his team- even though I live in Fort Worth. The sales guys do not pressure you in to any purchase; the respect they have for their customers speaks volumes. I've texted Murphy asking questions regarding my vehicle even after the sales agreement and he's been nothing but accommodating and helpful. Will definitely recommend this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback, and congratulations on your new Grand Cherokee!

Keep Wrangler

Christina was wonderful to work with! Friendly and knowledgeable, she sat with me and answered all my questions and made it fun to buy a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your positive feedback!

Dodge Charger

Sean and Josh were super helpful and not pushy at all. They’ll work with you to help your needs I’d definitely recommend for first time car buyers .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

A Positive Memorable Experience

Initially I spoke to Will by phone who set up an appointment for Saturday, Jan 18th. Although he had to be out of the office for a personal emergency, he responded to my text messages on Saturday, which I appreciated. My son and I worked with Sean Kilgore (Sales Mgr), Josh (Sales) and Alan (Finance). I must say I was thoroughly impressed with the car buying process at Chrysler Jeep Dodge in Richardson. I have not dealt with many dealerships having been a long term customer of Mitsubishi, but I am giving Dodge some thought on my next car purchase. From the beginning, Sean was a pleasure to work with. He made the car buying process not seem like an endless chore that was stressful and time consuming. He approached my son (and I) with options while being totally transparent and clear on the expectations. He was not at all, a pushy sales person, out to close a fast deal - leaving out pertinent details. Sean also extended an offer of lunch while we wait and although we declined - it was really thoughtful. I appreciated Josh stepping in to assist and he has a great communicative style (Congratulations again....Josh knows..). Alan in Finance was great as well, made the endless paperwork not seem so endless. He approached our deal with professionalism and kindness. Talked us through the entire process quickly, but accurately. In this day and time, I think it is important to not just sell a car, but rather give a memorable experience that will keep a customer like me returning and/or telling others of my awesome experience. Chrysler Jeep Dodge of Richardson, definitely did that for us on Saturday! THANK YOU AGAIN!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you from all of us here at Richardson CJDR!

Buyer

Hunter was great. Very friendly employees no pressure to add unwanted extras. Just a very solid experience. Keep up the good work y'all. I would differently recommend giving them a chance before going anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

Great Experience!

Hunter was great to work with! He knew the product, had patience with our indecision and got us a great deal! The whole group at Richardson CJD treated us like family! Thank you guys...we will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you from all of us here at Richardson CJDR!

Cindy

I could not have asked for a better car buying experience. Tristen and crew were fabulous and I would recommend them anytime. Thanks for making this a perfect experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us a positive review!

Great Car Buying Experience

We purchased a car from Kamari and Albert. Absolute first class guys to work with. Kamari did a great job showing the car to both my wife and myself. Not pushy and did not try to over sell the car. We decided to purchase the vehicle the next day and worked with Albert on that. Albert could not have been better. Explained everything so we could understand it. And just a good guy. I like dealing with good people. When it comes time to buy another car I am going to reach out to Albert first. I want to do more business with him. Also want to mention Jawad who finished up our paperwork. He was also excellent in how he went over everything. And another good guy. I would say my experience would be exactly how I would have hoped. A very well run car dealership with good people helping you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your positive feedback!

Best car dealership!

Amazing dealership, fights for their customers to get the best deal! Trevor and Brian were so helpful in finding us the Jeep Grand Cherokee we wanted, and made sure we got the best price! Thanks for all your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us a positive review!