Richardson Chrysler Jeep Dodge Ram

Great salesman, wonderful dealership, and I had a great time.

Associated with my daughter`s first car buying experience will be the great customer service provided by James Stewart, Sales Consultant, Preowned Sales and the TERRIBLE customer service provided by the Finance Department;notably Josh Owens. We bought an Audi Q3 and I would rate the customer service by James Stewart as A+. We found the car Thursday night, 12/14/17. The only thing left was to complete the sales paperwork the next day. Financing was already in place with our credit union so completing The paperwork should have taken 45 minutes max. Friday morning I made contact with the dealership at 9 am. I was told that Josh Owens in Finance would make contact with me. To bring this to a close, in spite of numerous attempts to make contact with him, Josh Owens never made contact with me. I am a regional manager with my company and I spent 8 hours of my day trying to get a 45 minute process completed. My daughter has her car. And associated with it will always be the PAINFUL customer service provided by the Finance Department.

Great dealership and Great service center !!!! I have bought 5 autos here and have had no issues with Sales or Service center !! Its a great place to buy from !!

I left my Ray-Ban sunglasses in the vehicle I traded in. I called the person at the dealership and told them my situation. He called me back 15 minutes later and said he had found them. The lesson here: Somebody CHOSE to be honest. And I am most grateful.

I traded a vehicle in when I got there they had my trade valued at 15 instead of the 19700 we had agreed to on the phone. Told them I had three dealers offer the 19,700 in three weeks. Just didn't have the color I wanted. That is why I drove the 9hr to your dealership.. Figured he was playing me for a fool. Told him I'd leave without the truck an he said, But you drove a long way. I told him I could drive the long way back without it. He got up an said let me ask if I can get you more. Came back and said he typed it in wrong, he had put Tradesman instead of Express. Likely excuse. Then gave me 19 instead if the 19700. Then the Finance Man, charged me taxes on it. said in Texas they had to, told him we pay taxes when we get our tags. That I had never paid taxes out of state. But he wouldn't listen, acted like it ticked him off. Didn't like his attitude. Then i called a buddy of mine who's been a dealer for 40 years. Who called a buddy of his, a Cadillac dealer in Texas. And he said it was up to the dealer. Dealer said they were try'n to finance the taxes to make a little more off me, made sense to me. Told them I'd pay cash for it. He said I'd still had to pay the taxes. He said I'd get an extra $750 off to finance it is the only reason I did. Probably didn't get it. Now I've got to wait an see what kind of mess this turns out to be. Cause I was getting a vanity plate for it. Can't do it now, got to wait a year. Then nobody offered to show me how to operate none of the equipment on the truck. It's a Longhorn an got a lot of stuff to learn. The salesman was nice but I've had better. Then they added a couple things to it after giving me a total on truck before I came down. Like A $1300 bullcrap dealer accessory charge for nitrogen an pinstripe an wheel locks. What a joke. Then was there nearly 3 hours waiting to get the papers done. I like my truck, hope it's last a while. I've bought 5 new vehicles in the last 7 years. 3 from the same dealer. But yours is the only dealership I honestly don't know if I'd come back to buy another one

I traded a vehicle in when I got there they had my trade valued at 15 instead of the 19700 we had agreed to on the phone. Told them I three dealers offer the 19 in three weeks. just didn't have the color I wanted. That is why I drove the 9hr to your dealership.. Figured he was playing me for a fool. Told him I'd leave without the truck an he said, But you drove a long way. I told him I could drive the long way back without it. He got up an said let me ask if I can get you more. Came back and said he typed it in wrong, he had put Tradesman instead of Express. Likely excuse. Then gave me 19 instead if the 19700. Then the Finance Man, charged me taxes on it. said in Texas they had to, told him we pay taxes when we get our tags. That I had never paid taxes out of state. But wouldn't listen, called a buddy of mine who's been a dealer for 40 years. Called a buddy of his, a Cadillac dealer in Texas. And he said it was up to the dealer. Dealer said they were try'n to finance the taxes to make a little more off me, made sense to me. Told them I'd pay cash for it. Hor not.e said I still had to pay the taxes. He said I'd get an extra $750 off to finance it is the only reason I did. Probably didn't get it. Now I've got to wait an see what kind of mess this turns out to be. Cause I was getting a vanity plate for it. Can't do it now, got to wait a year. Then nobody offered to show me how to operate none of the equipment on the truck. It's a Longhorn an got a lot of stuff to learn. The salesman was nice but I've had better. Then added a couple things to it after giving me a total on truck before I came down. Like A $1300 bullcrap dealer accessory charge for nitrogen an pinstripe an wheel locks. What a joke. Then was there nearly 3 hours waiting to get the papers done. I like my truck, hope it's last a while. I've bought 5 new vehicles in the last 7 years. 3 from the same dealer. But yours is the only dealership I honestly don't know if I'd come back to buy another one

BUY ANYWHERE ELSE! I live in Houston, but drove to 3.5 hours to Richardson Jeep because they had the new Jeep Grand Cherokee color/package I was looking for. I drove my new Jeep straight home and parked it in my driveway. 1 day later, while driving down a residential street, the check engine light came on and the vehicle lost power. I took it to the nearest Jeep dealership where it remained for 35 days while they tried to figure out what was wrong with it. They told me they were in constant communication with Chrysler engineers to troubleshoot the problem, but got nowhere. Eventually, they decided to disassemble the entire front end and replace anything they thought might be the cause. After 35 days they gave the vehicle back and told me it was fixed. The next day, the check engine light came on again. I took it back to the same dealership where they kept it another 5 days. Immediately after the vehicle first broke (2 days after I bought it), I called Richardson Jeep. They refused to take the vehicle back. I continued calling them several times a week while the vehicle was being repaired asking for their help, but was offered none. One of their managers did offer to pay for my rental car, but they never followed through with it. I ended up paying about $1200 for a rental car. To date, I've received no reimbursement for the rental car, the 3 days I had to take off work to handle the repairs, or the ridiculous inconvenience of the entire incident. This is the 4th Jeep that I've bought, but I will never buy another. Just as importantly, I will never buy any vehicle from a Richardson dealership ever again. I bought a brand new vehicle from them that broke a day later and they provided next to zero assistance. They don't stand behind their vehicles and they will abandon you the second you pay them. BUY ELSEWHERE!

Connor was great, dealership was clean, and it was a memorable experience .

Extremely helpful staff, everyone was so nice and congratulated me once we made the deal. Shack was an extremely helpful salesman and knew exactly what I was looking for and helped get the deal done.

Best place to shop for the best cars..... Nice people in there hands down.