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Richardson Chrysler Jeep Dodge Ram

(626 reviews)
Visit Richardson Chrysler Jeep Dodge Ram
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
New (972) 755-1973 (972) 755-1973
Used (972) 591-0287 (972) 591-0287
Service (972) 591-0743 (972) 591-0743

Reviews

(626 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Richardson Chrysler Jeep Dodge Ram from DealerRater.

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Outstanding Sales Service / Colleen Clark

This past Saturday I stopped by Richardson Chrysler Jeep Dodge to test drive a Jeep Wrangler. I currently drive a Ram 2500 and have for the past 12 years. While I was driving by the Jeep’s with my window down the nice lady says sir can I assist you? I stopped and and Colleen Clark introduced herself and I pointed to the Jeep that caught my eye and she said would you like to drive it. It was a beautiful day and I said why not. Colleen took down some info and got the key and we went for a fun enjoyable ride! Colleen took the time to just find out what my interest was about the Jeep she was zero pressure and was very informative. She made it a very pleasant experience. When we were done she followed up with the typical questions again zero pressure. I told her I would have to sleep on it. Later that evening Colleen followed up with an nice text message and a day or two later with a phone call / voice mail. I called back and said when I decide that I would come back and ask for her. If you are reading this review please give Colleen a chance to earn your business. Thank you Colleen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review, Toby! We are thrilled to hear that Colleen made your visit with us fantastic. We hope to work with you again in the future!

Buyer Beware---Pay attention!

Great sales experience with Daniel but it quickly went south when I got turned over to the finance department. Very shady business practice that is likely the norm for them.........miraculously added on a service I still don't fully understand what it even is, while my payment didn't change. In other words, I was approved at a lower rate, of which they did not offer to me and lowered their overwrite to fit in an additional sale of a product that I didn't request. Very disappointing, but again, likely standard. Arrange your own financing prior to visiting a dealership...........lesson learned. I hope the additional $450 sale of "paint and seat sealing" for them was worth it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome experience! Very easy to deal with.

I had an awesome experience today. I found the Jeep I wanted online made a quick inquiry, was immediately contacted and made a fast appointment. After a test drive and s few signatures I was out the door. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five stars, Cassie! We are happy to hear that our team was able to get you a great car at a great price. We wish you many happy miles in your new Jeep!

Great.... Job well done... Up front & honest with customers

Tera Mitchell Stegall is a Great Sales woman.. She get straight to the point... In and out...Great work. I would most definitely recommend her & the dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are so happy to hear that Tera went above and beyond for your car-buying experience. We hope to see you again!

Wonderful service!!

Mr. Daniel Diaz, took very care of me, and made sure I was up to date with my car. Would most definitely come back to get service here again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the five stars, Nichole! We are thrilled to hear that Daniel went above and beyond for you. We look forward to working with you again in the future!

Great sales

Great service. Shack was extremely helpful, very professional. Knew exactly what I was looking for, and was very friendly in the process. Highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five stars! We are thrilled to hear that Shack took excellent care of you. We look forward to working with you again in the future!

Excellent Service

Richardson Chrysler went above and beyond to make this a pleasant experience and I couldn’t be happier with their exceptional service. Will come here for all my vehicle needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We truly appreciate the opportunity to earn your business, and we look forward to working with you again in the future!

Family feeling...

In 2013, looking to swap my Honda CR-V and eager to test a Jeep Wrangler as a new Jeep dealership was going to open few blocks from home but, upon delaying the opening date, I went to visit RCJDR on my last day working in Richardson and they immediately made me part of a family that it seems to last forever. At that time Shack (the account executive) and team no only made possible to let me go driving a brand new 2014 Jeep Grand Cherokee Limited (yes 2014 and it was June 2013) but also I was amazed to swap my Honda Accord for my dream car at the same time, a 2 doors brand new 2013 Jeep Wrangler. As of now I have driven 4 cars out of the dealer (GC Limited, Wrangler, 2 GC Overland) and my brother Shack is currently working to make 2 more wishes come true, a 2017 RAM Eco-diesel and later the redesigned Wrangler... I can't wait!.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review, GP! We have truly appreciated your continued business with us over the years and having you as part of the Richardson CJDR family. We look forward to seeing you again! Take care!

Familiy level...

In 2013, looking to swap my Honda CR-V and eager to test a Jeep Wrangler as a new Jeep dealership was going to open few blocks from home but, upon delaying the opening date, I went to visit RCJDR on my last day working in Richardson and they immediately made me part of a family that it seems to last forever. At that time Shack (the account executive) and team no only made possible to let me go driving a brand new 2014 Jeep Grand Cherokee Limited (yes 2014 and it was June 2013) but also I was amazed to swap my Honda Accord for my dream car at the same time, a 2 doors brand new 2013 Jeep Wrangler. As of now I have driven 4 cars out of the dealer (GC Limited, Wrangler, 2 GC Overland) and my brother Shack is currently working to make 2 more wishes come true, a 2017 RAM Eco-diesel and later the redesigned Wrangler... I can't wait!.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the great review, GP! We have truly appreciated your continued business with us over the years and having you as part of the Richardson CJDR family. We look forward to seeing you again! Take care!

My time

Alan Carroll is by far the best salesman we have had the pleasure of working with. Great deals and wonderful professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thanks for the five star review! We are happy to hear that Alan went above and beyond for you. We truly appreciate the opportunity to earn your business!