Larry H. Miller American Toyota

Everyone is polite attentive and great customer service . I have a 2018 Toyota and trust the vehicle to them for attentive service and they provided me recall fixes with no complaint

Back in August, my 2019 Tacoma's check engine light came on. I called American Toyota immediately and they scheduled me the first available appointment. This appointment was with Mel Rosas who explained to me that the check engine light was because of the fuel pump recall. At the time, Toyota had no remedy so he said he would call me three weeks from that week in mid-August about fixing the vehicle. I received no call. I didn't call because I knew Toyota had no remedy. When the remedy became available now in October, I called the number on the card that Mel Rosas's highlighted, his direct business line. He told me that my vehicle could come in on Monday 10/5 to have the repair. Shortly after, I received another call from the service receptionist stating that the repair couldn't be done that early and to wait until mid-October. So, I brought my vehicle in on 10/8 for the 30,000 mile service which I scheduled with Mel Rosas since I had been working with him. When I arrived at Mel's desk, he immediately began acting rude towards me and acting as if I was bothering him. I asked about the fuel pump recall and he stated "unless my truck had a check engine light on, they wouldn't be able to repair it," even though I explained how my truck had a lack of power and was stalling. He continued to get frustrated with me to the point where he slammed his chair into his desk and said, "I'll get you a new advisor, I'm done working with you." I have NEVER been treated so rudely by any service employee of any kind. A simple question turned into his disrespect for myself and even a rage attack that embarrassed me in front of all the other people in the service area. I hope Mel gets the help he needs in order to treat his customers with decent customer service.

I was very disappointed with my service due to the fact that we were told that my tires had been rotated when in in fact they had not been! Loss of trust for sure!

Jordan C. was very cordial, knowledgeable and professional. All my questions and concerns were answered and taken care of. An asset to your service team.

Friendly, helpful, patient, they took good care of me, through scheduling, rescheduling, picking me up at my home when the recall work had been completed.

If I had the money to buy another car it will be a Toyota because of the excellent service you provide. My service gentleman great

Luis and Richard in service are great guys. The guys in the parts department are terrific, too!!!!!..... I love the new building. The old building was definitely 1980s.

They were all courteous and helpful and didn't pressure us at all Thank you for the good service and keeping us safe in our old car.

I’ve trusted the service dept for years and this visit was above and beyond. My svc rep in particular did a fantastic job. I had a fair amount of work that needed to be done. Andrew Phillips offered advice on which I could delay, then worked some magic in the final price—still high, but I appreciated his effort and his stand-up honesty on a minor accounting error that he more than made up for.

Purchased new tires and alignment ; check brake pads; went smoothly and comfortable area to wait ; It took 2hours which seemed long but the work was through and well done