Larry H. Miller American Toyota

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Hud Romero, Store Manager

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Hud Romero, Store Manager

Hello there, thank you for taking the time to leave a review. I’d appreciate the opportunity to learn more about the condition your vehicle was returned to you in so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Michelle Ortiz, Customer Retention Manager, 505-998-0177

Thank you for reaching out about your ongoing vehicle issues. Please give me a call at your earliest convenience and we can work together to get to the bottom of this. - Michelle Ortiz, Customer Retention Manager, 505-998-0177

For the past 3 days, I have been trying to reach Ms. Ortiz. I have left at least 2 voicemails with no response. I have tried to email her, but the email on her voicemail system is not valid. I went on-line to LHM and tried to get a valid email. Ended up chatting with "Paul". He would not provide a valid email. I laid out my complaint and request for resolution as follows: "My daughter was charged $160.19 for an attempted repair on her 2005 Corolla locking system on 18 September. The repair was not successful. We took the car back to American Toyota on 2 October and another repair was attempted. The car was held over until October 3, since, when we attempted to pick it up on October 2, the driver side door lock was completely bad (would not lock or unlock with a key). I request a full refund be made to my Daughter's credit card as soon as possible. The locks were eventually repaired by a locksmith for $120. If LHM can't fix door locks on Toyotas, you have a serious problem. However, you could have at least told us upfront that we needed to go to a locksmith rather than wasting our time. We are dissatisfied customers. As I said in my last voicemail, my family has been a long time owner of Toyotas. We presently own 5 and have owned 5 more over the past years, for a total of 10. Perhaps it is time to look elsewhere for vehicles." Paul said a manager would be in touch. So far, as of 10:30 am today, no contact via email or phone. I am sure if I had called to buy a vehicle, they would be all over me. VERY POOR CUSTOMER RELATIONS AND I WON'T FORGET IT.

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Hud Romero, Store Manager

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Hud Romero, Store Manager

Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Hud Romero, Store Manager

Thank you for making us aware of your pricing concerns. I want to assure you that our team works hard to provide competitive costs on the parts and services we provide. If you would like to give me a call, we can break down your pricing and ensure that everything was handled properly. I hope to hear from you soon so that we can arrive at a resolution if necessary. - Michelle Ortiz, Customer Retention Manager, 505-998-0177

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Hud Romero, Store Manager

Thanks for your wonderful review. We hope to work with you again soon! - Hud Romero, Store Manager