McKenna Subaru

Ask for Thomas- he took great care of us and got us an awesome price. Not pushy or high pressure at all! Just friendly and honest service. Very happy with our experience.

Made the buying experience super easy and painless, great price as well, will be coming back in the future for sure, thanks McKenna Subaru. Great!!

Zachary West was very helpful. He was very knowledgeable about the car. He answered all of our questions. It was a very easy buying experience

This is my second purchase at this dealership. Absolutely love the service Zachary from sales and Frank finance made the purchase quick and easy. I would recommend this place.

Everyone at the dealership is very humble and friendly. Especially working first with Dimas custom building the car and than finalizing the purchase with Thomas was an absolute positive experience. Both went above my expectations to make the experience a positive one. I checked different dealerships upfront and can only recommend to go through McKenna.

My experience with McKenna Subaru began with special ordering a 2024 CrossTrek. The entire process was so positive and effortless. The sales staff are professional and friendly, especially Zach, who was always available and definitely went above and beyond to ensure my complete satisfaction with my purchase. I would recommend this dealership to anyone considering a Subaru.

Easy and quick and helpful with all my questions. Great customer service. Great deal on a new crosstrek as well. Very happy with service provided.

I used to go to McKenna Subaru for service and didn't really have any thoughts about them, but now this place became the worst place for me to go, and I wouldn't recommend you to go there if you care about your car and also care about the customer service. I visited here for the recall service, and when I came home, I noticed that there was a scratch on my car. Couple facts: 1. It's true that I didn't notice the scratch for roughly about 3 months, but I don't drive this car often. (700 miles driven for 3 months which is roughly 3 weeks worth of driving for an average person.) 2. Scratch is on the rear bumper right above the carbon fiber diffuser where it is not too obvious to notice. 3. My car alarm history shows ONE AND ONLY ONE saying that it went off due to SHOCK (impact) on the day it was at the dealer the whole 24 hours. I called the dealer, and the customer service sent email to the service manager (Andrea Pandell), but I got no callbacks. I called the service manager (Andrea Pandell) directly the whole week, but got nothing back. When I emailed the her, that's when she called back, but gave ridiculous response and said she'll look into it. She ask why it took me three months to notice. So I asked her back saying if she doesn't trust her own dealer that she has to check closely on the car to make sure the TRUSTED dealer did something shady and not notify the customer. Also, I drove 700 miles total for 3 months when they use the statistic of average person driving 1000 miles per month. Lastly, the scratch is in the rear bumper, so depending on when you go back there to check, you wouldn't notice it easily. Couple days later, the service advisor (Stephen Ruzek) who took care of my car at the time of recall service called to find out what's happening and told me that he'll go find out. This was the last time that I heard from McKenna Subaru, never got any updates, never responded to my call and emails. Called Subaru corporate, told me that this is is "Workmanship" concern and should be handled directly by McKenna, but the problem is that they are being crickets and not even helping at all, so calling Subaru Corporate was useless. I saw people on yelp putting negative comments and got responses from "McKenna" representatives, so I emailed the customer service of McKenna cars directly (Not McKenna Subaru dealer), but got no response at all there too. Did McKenna Subaru really scratch my car? Who knows. But I'm asking McKenna Subaru for help look into it and let me know if they are not at a fault because my alarm went off on that day, and no one has told me anything on why it went off. Paint repair technicians are also saying that this is a scratch coming from the side so I couldn't have made the damage. Also, there's white car paint on the scratch when my car is black. This tells me that they may have driven other customer's car and scratched my car with that customer's car. So the question is, if McKenna Subaru really did the damage to my car, was the white car owner notified with this? All it takes is for them to look into the security camera like the service manager was saying and let me know, but again, they are not helping and not responding at all for more than a month now. Again, I would definitely not recommend this place if you care about your car and the customer service. To McKenna cars customer reps: please don't reply to my xxxx comment and say "We are sorry to hear that. Reach out to this email" when I already did.

In August of 2020 I purchased a new car and a service warranty from McKenna Subaru that covered my first four tire rotations and oil changes. The term of this warranty was two years. In January of 2022 I was informed by McKenna the term of my agreement was extended by 1 year, to August of 2023. Today, 6/19/2023, I brought my car into McKenna for my fourth and final warranty covered service. The service department just informed me the terms of my warranty were changed and my warranty expired on June 1, 2023. I was informed this decision was made three days prior to June 1st and McKenna did not inform impacted customers like me. McKenna and Subaru are not honest people. Do not buy a car here and do not trust anything they tell you. Even if you have it in writing, it means nothing to McKenna.

Zachary was very helpful in finding us the car we wanted and kept us informed about the vehicles status. Very happy with his knowledge of the Crosstrek