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AutoNation INFINITI Tustin

(1,031 reviews)
Visit AutoNation INFINITI Tustin
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–8:00pm
New (866) 984-5275 (866) 984-5275
Used (866) 984-5576 (866) 984-5576
Service (877) 227-1714 (877) 227-1714

Reviews

(1,031 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation INFINITI Tustin from DealerRater.

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Purchased a new QX50

Excellent experience. Bought a new QX50. Gilbert went out of his way for us and provided outstanding service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome Experience!

I had a great experience in the purchase of my new Infiniti G37S. I had actually just gone in for a test drive, but I ended up buying. I dealt with Alain Chidiac. He was super nice and not one of those salespeople that swoons in like a vulture to hard-sell you the second you step on the lot. From the test drive to the purchase, it was an all-around surprisingly wonderful experience. Everyone I dealt with was really friendly and upbeat. I always dreaded walking onto a car lot, but they changed my mind, and I would buy from them again in a heart beat. I highly recommend the dealership, and especially Alain.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

Great overall experience. I knew pretty much what vehicle and the features I wanted and shopped it online via email. Hooked up with Juan at Tustin Auto Nation. I negotiated hard on the price via email and by phone and he delivered. Ended up spending about 90 minutes in the dealership to complete the paperwork. No major sales push to upsell anything. What topped it all was the after sale process. Juan and Andy delivered the vehicle to our house and spent about 90 minutes with my wife and I to walk us through all the features of the vehicle - 2013 JX35. This was truly service above and beyond expectations. Look up Juan and he'll take care of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best salesperson/manager team - Roman P. & Darren!

I had one of the best experiences I've ever had with a salesperson and his manager, Roman Pitsil and Darin Osborn. Roman was very honest and fair with me and the negotiation process was almost effortless - they not only matched but beat the best deal I could find between 3 other local Infiniti dealerships, and they did it with pleasure. Just great guys to deal with and the whole experience was first class. This was also my 2nd Infiniti purchase, so I can say from experience that these guys have it down.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience

I had a great experience!! Sells man was very kindness. At last I got a great used car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awsome deal

Found my Infiniti online, gave the dealership a call. Spoke with Aaron Gehlken and told him what time I was gonna be there, upon my arrival he was standing outside waiting for me which I thought was awesome. The service was good and everything was straight to the point. Price was also reasonable :) recommed this dealership to Infiniti lovers out there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Being a credit union member, I was referred to Auto...

Being a credit union member, I was referred to Auto Nation. I was investigating a couple models and had a specific price ceiling for money spent. Johan with Car Nation in Fl. referred me to Infinity Tustin for the car that appeared to match my wish list ans also be within my price goal. After visiting two dealerships in the competitive area of InfinityTustin; both which could not supply a vehicle close to my specificatiosn, though it was their brand, I was please to arrive at the lot, have Phil direct me to the car (which was honestly more than I expected after those two disappointing visits to Hyundai dealer), test drive the car and complete the purchase with ease. Phil was attentive to my time schedule and even helped me deliver the car to my residence that evening. I appreciate Auto NAtion and Infinity Tustin. I would definitely recommend that others consider this dealership and the complete Auto Nation car finding program. Michael Patino 714-394-8839 patinola@pacbell.net

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great Sales person!! Trace was great!!

My husband and I appreciated the service and gratitude Trace provided to us. He made us feel valued as buyers!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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CHRIS was AWESOME! :)

Made a deal over the phone which was a great deal to me and when I went to purchase the vehicle he lowered the price by couple hundreds...Not pushy and make my purchase nice a smooth..LOVED THIS PLACE..thank you!! ;)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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TUSTIN INFINITI ARE THE BEST!!!!!

They were very nice down to earth ppl. They really help me get a good deal THEY ARE THE BEST!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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