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AutoNation INFINITI Tustin

(1,031 reviews)
Visit AutoNation INFINITI Tustin
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–8:00pm
New (866) 984-5275 (866) 984-5275
Used (866) 984-5576 (866) 984-5576
Service (877) 227-1714 (877) 227-1714

Reviews

(1,031 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation INFINITI Tustin from DealerRater.

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Great Car buying Experience!!

Ask for Gilbert. Great to work with on buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy you found us so helpful! Drive safe, and we'll see you on the road.

Good Service

Thanks David Askaryar for excellent work.I had a good shopping experience with auto nation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Chao, for the positive feedback! We are glad to here you had a pleasant experience at our dealership. If there is anything else we can do for you, please give us a call.

Great Deal and Sales Help!

I just recently purchased my second car from Tustin Infiniti. This time I purchased a 2014 Q50, and Joseph Satarzadeh was my sales guy. He made the car buying process from start to Finish great. Not only did he take the time to go through the numbers with me, but showed me every bell and whistle in the car, and made sure I was comfortable with everything before I left the lot. This process started a few months ago while I was trying to sell my other car, and Joseph worked was very patient with me and walked me through the whole process for buying a new car and was very upfront about everything. When it was time to sign on the line, I felt very confident due, to the overall process. I would recommend that you go to Tustin, because they are able to give great deals, that other dealerships were simply not able to do. Also ask for Joseph, he is a standup guy and do you right through your whole buying process!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words! Please let us know if there's anything else we can do for you. We hope to be of service again in the future!

Excellent deal & service !!!!

We were shopping for an SUV as we had Costco program we had an appointment with Saimak. We just went to check but thanks to Siamak his excellent help made us purchase the QX 60 with in our budget. Though it was Sunday finance people & Siamak stayed till we had keys in our hand ( around 10pm). We are happy with their excellent service !!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Deal and Service at Infiniti Tustin

My wife and I were shopping around for a QX60. We wanted to find a dealership that was honest and straight forward. After speaking with several salesman at various dealerships we came across Tom Nihan. He was diligent, honest but most importantly he delivered on the best quoted price we got from any dealership. Thank you Tom!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you. We take our reviews seriously and are delighted to hear about your visit. Thanks again for the positive feedback!

Excellent Used Car experience

I was surprised to find that my recent purchase of a new car was an extremely pleasant experience. I began by using the internet and staff were able to provide me all the info I needed to compare the cars available. The salespeople were friendly calm and not pushy. They were honest in pricing my trade in and made the negotiations fair and simple. This was a great place to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, Michael! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team was able to provide you with great guidance and knowledgeable expertise. It's good to hear our team is living up to the promise of providing fantastic service to our customers.

Great Experience & great deal.

Great Experience & great deal. The service was great. I corresponded over email with the salesperson prior to visiting the dealer. We agreed on all the details and once I was at the dealer, it was a fast transaction. They were honest and transparent, which I value.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We appreciate your positive review!

poorly communicated by the dealer, not flexible

Dealer agreed to check for version of GPS map and confirmed date by sales rep called on Sunday. When arrived at the dealership, they said they didn't received request from the sales dept. They told me that will call sometimes this week however, i told them I received a phone call from the sales and show them a copy of the agreement, they then try to provide me with mediocre service.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Michael, thank you for leaving this detailed feedback about your experience with our dealership. We understand your frustrations with the miscommunication that occurred. Your time is important to us, and we want to make sure we're always providing exceptional service. If you are willing, our General Manager would love to talk directly with you to rectify these issues. You can contact our GM at (714) 627-5556 -- we hope to hear from you soon.

Easy Service

The sale was quick and easy. Paperwork took a little long due to the amount of people in that day but the entire staff from Sam, with whom I made first contact, to Daniel, who closed the sale. Very happy with my car and with the service. Since I drove from San Diego, I was relieved that the experience was so easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent and efficient service!

I recently bought a QX50 and was very happy with the service I received. The financing process went fast and my sales person Tom was very efficient, helpful and friendly. They had to source the vehicle for me and managed to get it to me ahead of schedule. I would most definitely recommend this dealership for excellent customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the feedback. It is our goal for all our staff to provide a positive customer experience and we're glad you are satisfied. Happy motoring!