Reviews
Exceptional car buying experience
We were in the market for a 7 seater SUV and after looking around and test driving at multiple dealerships , I became familiar with their modus operandi and was bombarded constantly with their phone calls and pressure tactics . Sean on the other hand was straightforward and showed professional courtesy by answering my emails promptly and did not push me with such tactics. We were very specific about what we wanted regarding the color , the interiors and the package options . Infiniti of Naperville did not have the QX60 with our specific options in stock at that time but Sean was able to find one and bring it to the dealership within 2 weeks for a test drive. Sean offered us a great price and we were ready to do the paper works. He made our SUV buying less stressful and a very comfortable experience. I would highly recommend Infiniti of Naperville and Sean Pelkey .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review and the perfect DealerRater score for Infiniti of Naperville. We are very happy to hear that purchasing a new Infiniti with Sean Pelkey was an experience that went above and beyond any of your previous dealership encounters. Please feel free to give us a call if you have any future questions or issues and we look forward to seeing you in again in service when your Infiniti is ready for its first free oil change. Thanks again and happy/safe driving this holiday season!
What an amazing buying experience
What more can I say about the team at Ifiniti of Naperville especially Cedric Arrington. He marks the meaning of what a professional and dedicated salesman with knowledge is about. He made my buying experience with Infiniti absolutely amazing!!!!! Being only partial to Acuras my whole life with not bending, he not only introduced me to something that I now enjoy more than anything, he gave me a pleasurable experience and gained a new customer for life.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Infiniti of Naperville we cannot thank you enough for your vehicle purchase, for the perfect DealerRater score and for the wonderful review. We are always happy hearing when our sales team does an outstanding job so thank you for letting us know what excellent service you received from Cedric Arrington. Please feel free to recommend our dealership to any of your family or friends and we hope to see you again in the future. Happy and safe driving till your next visit!
Helpful
Sales was very friendly and helpful. Explanation of car details was beneficial. We went through all the features of the car so we knew how to work everything.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville cannot thank you enough for your business and for the outstanding DealerRater review/score. As always our door is open for any future questions or vehicle inquires and we look forward to seeing you in the future. The entire Infiniti of Naperville staff wishes you happy and safe driving this winter!
Great experience
John Schultz was great to work with! By far the fastest and easiest car buying experience we have had. Would come here again would recommend to all buyers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Here at Infiniti of Naperville we would like to thank you for becoming a part of our dealership family and for the perfect DealerRater score. We are glad to hear that your experience with John Schultz was one with which you could build a lasting dealership relationship. Thanks again and happy/safe driving till your next visit!
Infiniti
Fast Service and overall expierence is pleasant. I would definitely recommend Joe at the Infiniti dealer in Naperville. We appreciated getting directly to the point with price. Not a lot of crazy finagling!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful review of Infiniti of Naperville and for your much appreciated recommendation. It is always great to hear when a client finds exactly what they were looking for in a vehicle purchasing experience. We hope you enjoyed our new facility and of course feel free to call us if you have any future questions. Thanks again and happy/safe driving this holiday season!
They made it so easy!
I first contacted them online and Christian responded immediately. We set at time to look at the car I was interested in and we drove away away in it later that afternoon! Everyone was friendly and helpful. We will go back next time we are car shopping!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The Infiniti of Naperville staff works very hard to make every customer experience friendly and helpful so we are very happy to hear when our hard work is noticed and appreciated. Thank you for the outstanding review and your recent vehicle purchase. Please feel free to give us a call if you have any future questions or issues and happy/safe driving this holiday season!
Positive Experience
We found our used car online and were so pleased to see that it was in perfect condition when we arrived to test drive it. It was obvious that this dealership keeps only exceptional cars on its lot. We feel like we got a great deal on a great car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your outstanding review and perfect DealerRater score of Infiniti of Naperville. It is always good to hear when our customers find exactly what they were looking for in one of our vehicles. Please feel free to recommend our dealership to any of your family or friends and have a wonderful winter!
Thank you for your outstanding review and perfect DealerRater score of Infiniti of Naperville. It is always good to hear when our customers find exactly what they were looking for in one of our vehicles. Please feel free to recommend our dealership to any of your family or friends and have a wonderful winter!
Awesome Experience!!!
Normally, I dread going shopping for a car, but this experience blew away my expectations! Edie was so committed to making sure my wife and I were happy throughout the entire process. She was so knowledgable about the car and patient with our questions, she made absolutely sure we learned about all of the car's great features. She really took great care of us. Then Ray, in finance, took his time in explaining everything we were getting and signing for. We will definitely buy our next vehicle from here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville cannot thank you enough for your recent Infiniti purchase and for the perfect DealerRater score/review. We are very happy to have you as a part of our dealership family and look forward to seeing you again soon when your Infiniti is ready for service. Edie Hebert and the rest of our staff will always be around to answer any questions. Until we see you again Infiniti of Naperville wishes you happy/safe driving!
Great buying experience
Sean Pelkey and the infinity staff made buying a new vehicle the best experience we have ever had. He paid attention to our needs and was responsive and consultative. I would recommend Eean and the dealership to anyone interested in buying an Infinity.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville cannot thank you enough for your business, the outstanding review, the perfect DealerRater score and the recommendation. As a dealership we are always striving to rise above customer expectations so thank you for letting us know that your experience with Infiniti of Naperville couldn't have been more pleasant. Please give us a call if you have and future questions or issues and of course happy/safe driving in your new Infiniti!
Excellent Experience
This is the second leased vehicle that I dealt with the team at Infiniti of Naperville. Customer service has been superior and I felt the entire process went smoothly. I would encourage shoppers to seriously consider Infiniti vehicles and specifically this dealership. Other dealer during this car buying experience would telephone, email, and even send me texts - whereas the sales staff understood that I was going to shop all vehicles, give my spouse time to evaluate what she wanted, and didn't pressure us with "closing the deal".
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville cannot thank you enough for continuing to be a part of our dealership family and for your wonderful review. Our entire staff works hard to make sure all customer needs are met and so we are happy to hear that Sean Pelkey was able to accomplish that goal with you. We look forward to seeing you again in the future and wish you happy/safe driving till then.