INFINITI of Naperville

My 2nd purchase with this dealership. I live in Wisconsin but decided to drive 100+ miles to visit this dealership for a 2nd purchase this year given the unbelievable experience I had last time. There are atleast 7 dealers that are closer to me than these guys. Last time they provided 5/5 service. This time everything exceeded my previous experience. Unfortunately there is no 6 out 5 to provide here. Reached out to Tony Saldana initially who connected me with Joe Tiberi and Micah. Everyone was very professional. They were able to secure the color I wanted from another dealership and still offered the best possible price - all via phone. The entire delivery experience was smooth and comprehensive when I got to the store. No upselling the way many other dealers do. No special charges added into the pricing last minute. Everything was honest and professional and efficient. If I need another infiniti in future I will definitely call these guys again and will not go to any other dealership.

We arrived after driving 320 miles to look at a 2012 Infinity EX35 with very low mileage. Our salesman (Steve) came in early to meet us. We had arrived before he anticipated, so another salesman (Joe) stepped right up and took us for a test drive. Our experience with your dealership was a very good one. The facility is lovely. The coffee was great. It did, however, take too long to complete the paperwork for the purchase. I am not sure why that was. I think we were there 41/2 hours before we drove away in our new car. This was inconvenient as we had a nearly 6 hour drive home. We were glad your dealership took our old vehicle (2008 EX 35) in on trade. We hope someone appreciates it the way we have. It was our first Infinity experience. We have had our new vehicle about a month now and it is great. Your salespeople have followed up by calling us to ascertain all was well with the car. This review page is a pain to use by the way.....

I had made several visits before I had decided on my purchase. During the first visit I test drove several vehicles and sensed no annoyance from Bob about our indecision. He was more than courteous to go out into the unusually cold weather we had, start and warm up each car and bring it to the door for us. He answered all of our questions and was quiet patient. I focus on the patience because this is sales. Now, here is the reason I returned later to purchase a car from Bob. At the closing of our first visit, after all of the test drives, we couldn't reach an agreement on the price the car I was interested in. This is where I would have expected a salesman who had invested so much time on us to get pushy and manipulative. Instead, Bob simply stated that maybe this just wasn't the car for us, and what were the parameters of the car he should be looking out for us to let us know when he gets one. A salesman that displayed extreme patience a selflessly put our wants in front of his needs were the differences for us to come back and buy from Bob. Sincerely, Jeremy S.

Wow, Doug was a great salesperson to work with. He understood the QX60 that we purchased very well and was helpful with questions. The process of agreeing to a price and options was as easy as I have seen. I look forward to working with Doug and Infiniti of Naperville in the future.

Joe was a pure pleasure to work with. We feel that we were educated on the vehicles and did not feel we were being sold. Joe was very knowledgeable and friendly. We would recommend Joe to our family and friends.

A far cry from your typical used car buying experience! Professional, classy, friendly, no pressure sales. A breath of fresh air from the other annoying, unprofessional car dealerships. Would recommend Patrick to everyone I know.

I don't normally write reviews unless it's a bad experience; however, this has been the smoothest and easiest car buying experience I've ever had. I was in the market for a Lexus ES and saw that Infiniti of Naperville had one of the best deals in the US on that car. I’m an out of state buyer and was extremely reluctant buying a car sight unseen. However, Micah and Tony reassure me the car was in wonderful condition and I was getting a great deal. So I pulled the trigger and got the car, and it was recently shipped to me. As advertised the car was great, even all the paperwork was included and had my title 4 days later. From top to bottom this dealership is wonderful. I highly recommended them and can see why they have such good reviews.

I recently purchased a 'new to me' 2011 G37x from Infiniti of Naperville and have waited a few weeks before submitting a review as I did not want the excitement of my purchase to sway my opinion. I'm glad to say that I am just as satisfied, if not more satisfied, today than when I drove off the lot. The entire experience from start to finish exceeded my expectations. I started with finding a car on their website, 'chatted' online with an associate, and setup a time to visit the dealer for a test drive. Prior to my arrival I received a call from Sales Team Leader Joe Tiberi who confirmed my arrival time and stated the car would be ready to test drive. Joe was excellent. This is my first Infiniti and he was very thorough with explanations to all my questions and was extremely patient as I test drove a few different options. Whether I was purchasing new QX80 or the used G37x I felt he would have treated me the same. I ended up purchasing a different car than I initially inquired about. Joe was fair on the price and was fair on my trade in price. Not much more I could ask for!

Buying a car from Infiniti of Naperville was a pleasent experience. I submitted an email inquiry which was responded to immediately. There was also, follow up by management staff the next day to ensure that the sales person assigned had contacted me. The sales person contacted me immediately via email then phone. He was pleasant, very professional and accommodating. I initially had reservations about purchasing a vehicle online, but my sales person Joe Tiberi, helped me overcome all of my fears. He arranged transportation from Illinois to Tennessee, called me when the car was being loaded for delivery, and told me the approximate time my car would reach my house. Everything occurred just as he said. My car was delivered right to my garage door. I love my car. I will recommend Joe Tiberi and this dealer to all my family and friends.

One of the best moments for me was returning home with a vehicle that was perfect for my husband, kids, and myself. I appreciate Mr. Johnson helping my family and I find that perfect vehicle a 2014 Infiniti QX60-White. It means a great deal for someone to say we will find a vehicle that will meet each of your family needs.To put icing on the cake I was welcomed into the Infiniti Family by the Manager. I look forward to doing business with this dealership in the near future.