Reviews
Great experience! Great environment, friendly and...
Great experience! Great environment, friendly and efficient staff! Didn't feel like a typical dealership. Did a great job going over everything on my new Infiniti QX56.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for the purchase of your new Infiniti QX56 from Infiniti of Naperville-Lisle and in doing so becoming a part of our dealership family. It is wonderful to hear that your buying experience was both friendly and efficient. Please come and visit us again soon when your vehicle is ready for its first oil change, but until then happy and safe driving this summer!
This purchase was quickly transacted with specific focus...
This purchase was quickly transacted with specific focus on clear communication, as this was an out of state purchase. I received professional service from the folks in Sales, Service and Financing. I would recommend this dealership to others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville-Lisle is very happy to hear you had such a great experience with our dealership and its staff. Our door is always open if you have any future questions or issues. Thank you for the positive review and of course your new vehicle purchase. We wish you happy and safe driving this summer!
Found the car at another dealer and was sold. Naperville...
Found the car at another dealer and was sold. Naperville called us to let us know they had one and we bought it. Thanks for the great follow-up. Thanks for your patience and hard work making the sale happen!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville-Lisle cannot thank you enough for your business and for the outstanding DealerRater review/score. As always our door is open for any future questions or vehicle inquires and we look forward to seeing you in the future. The entire Infiniti of Naperville-Lisle staff wishes you happy and safe driving this summer!
Great service, friendly staff. Comfortable environment. ...
Great service, friendly staff. Comfortable environment. Renato and Ryan were great to work with. This is my second Infinity and I will probably be back for a third.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville-Lisle would like to thank you your outstanding review and for the perfect DealerRater score. It is wonderful to hear that your time with Renato Garcia was well spent and we hope to see you again soon when your Infiniti is ready for its first service. Thanks again and have an excellent summer!
Steve worked hard to ensure that he got me the best deal...
Steve worked hard to ensure that he got me the best deal on my trade in and also locate the exact car that I was looked for. He worked hard to help expedite the final pick and loan finalization process as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville-Lisle is very happy to hear that you found your entire experience with our dealership from start to finish more than acceptable. We would also like to thank you for the perfect DealerRater score. Please come again soon and visit us for service on your new Infiniti, but until then we wish you happy/safe driving this summer!
Excellent service. I would recommend this dealership to...
Excellent service. I would recommend this dealership to others who are looking to purchase a new car. I plan on continuing to purchase my vehicles here in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The staff at Infiniti of Naperville-Lisle cannot thank you enough for the positive review, the perfect DealerRater score, your recent purchase and for the dealership recommendation. Sean Pelkey always works hard to meet any and all customer needs so it is wonderful to hear when his work is appreciated. Please stop by or give us a call if you have any future vehicle questions and of course we wish you happy/safe driving this summer!
Thank you to the wonderdul team who served my dream car...
Thank you to the wonderdul team who served my dream car on a silver platter. Not only was our experience buying our qx56 easy, it was fun. Imagine that...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your outstanding review and perfect DealerRater score of Infiniti of Naperville-Lisle. It is always good to hear when our customers find our buying process fun and simple. Please feel free to recommend our dealership to any of your family or friends and have a wonderful summer!
Good experience,highly recommend this dealer for buying a...
Good experience,highly recommend this dealer for buying a used or brand new car. The waiting time for processing the paperwork was really short and they found me a good deal for the loan I needed. Thank you guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful review of Infiniti of Naperville-Lisle and for your much appreciated recommendation. It is always great to hear when a client finds exactly what they were looking for in a vehicle purchasing experience. We hope you enjoyed our new facility and of course feel free to call us if you have any future questions. Thanks again and happy/safe driving this summer!
My experience with Steve Johnson (for the second time...
My experience with Steve Johnson (for the second time with a purchase of a car) was exemplary. He makes the purchase enjoyable, pleasant and easy. Ryan Indelicato provided similar service. The new dealership is great, closer to my home and great for those of us waiting for our car to be serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville-Lisle cannot thank you enough for continuing to be a part of our dealership family. It is great to hear that Steve Johnson has always provided you with truly exceptional service and that he was able to do it again with the purchase of your new vehicle. We are also happy to hear that you like our brand new Naperville Infiniti facility and look forward to seeing you again in the future. Happy/safe driving and have a wonderful summer!
We went to Infiniti of Naperville-Lisle to trade in our...
We went to Infiniti of Naperville-Lisle to trade in our QX56 for a JX35. We chose this dealership because of our previous experience when we leased the QX56. Our previous sales professional was no longer at this location, so Bill stepped in. He listened to what we wanted and made it happen painlessly. He was extremely professional, polite, and accessible while being honest with what could be accomplished to meet our needs. He and Randy were quick but thorough with the process and ensured that all of our questions were answered before we drove away with our new vehicle. We are extremely pleased with the service from everyone we encountered throughout the purchase of our vehicle. Bill and Randy went out of their way to make us feel important and meet our needs. They went above and beyond to ensure our experience was pleasurable. We will definitely return to Infiniti of Napeville-Lisle to service our vehicle and to make any future purchases.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the perfect DealerRater score and for continuing to be a part of our Infiniti of Naperville-Lisle family. Please feel free to recommend Bill Haines and our dealership to any of your family or friends. From the entire Infiniti of Naperville-Lisle staff happy and safe driving this summer!