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Toyota of Tacoma

(1,298 reviews)

Reviews

(1,298 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Road trip

Was going on a road trip and needed car checked out, make everything was up to date, service was free!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Larson Toyota Team

Great experience and staff at Look Larson

We liked working with Chuck. He's not a high pressure salesman. He seemed sincere in wanting to help us get the car we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the kind words, Lisa! We do our best every day to exceed expectations! We will share your kind words with Chuck! Welcome to the Larson Family!

Great experience purchasing a new car at Look Larson.

We liked working with Chuck Milligan. He's not a high pressure salesman. He seemed sincere in wanting to help us get the car we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great fast service is your paperwork is in order.

The price, definitely came down significantly on the price compare to other dealership. Use your Costco membership to save on your new car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It is great to read such wonderful comments about your recent experience with us, Mikhail! We truly appreciated the opportunity to earn your business. We want to welcome you to the Larson Family.

Run from there !!!

I Purchased a car on this dealership and it was awful the dealer told me it’s going to be 0% but it’s not it’s 5.9% I found it on the first bill came and it’s crazy he told it’s going to be 0% !!!! they just want to catch you there! just thinking about money. Look at the paper you are signing .

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service

The service and staff people were very informative and helpful, the facility had a very good and clean waiting area, and free coffee was provided to the customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jhon, thank you very much for taking the time to share your service experiences! It is wonderful to hear that our team has taken such great care of you! Thank you for your business with us and thank you for being part of the Larson family!

Larson Toyota Service Department

Mr Gaudie Cheeks gaudiecheeks@looklarson.com was my Service Advisor. He was very professional as well as the rest of the service staff. I was very impressed. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Warren, thank you very much for taking the time to share your service experiences! It is wonderful to hear that Gaudie has taken such great care of you! Thank you for your business with us and thank you for being part of the Larson family.

2017 Tundra

Aaron and Henry were so helpful and nice. I really felt like I got a good deal and I am SO in love with my beautiful new Tundra!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the kind words! We are so thrilled to hear that Aaron and Henry took such great care of you! We would love to see a photo of your new Toyota Tundra! Congratulations on your new vehicle and welcome to the Larson family!

Great service. Clean facilities. Premier dealer.

Advisors are friendly and excellent in their services. The service done in my Toyota Car is outstanding. Toyota of Tacoma is a premier Toyota Dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Lucito, thank you very much for taking the time to share your service experiences! It is wonderful to hear that our team has taken such great care of you! Thank you for your business with us and thank you for being part of the Larson family!

My car buying experience at Larsons Toyota

Good, friendly folks, clean and beautiful showroom, amenities like free coffee. Overall a pleasant experience but the process could have been speeder.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It is great to read such wonderful comments about your recent experience with us, Viraf! We truly appreciated the opportunity to earn your business. We want to welcome you to the Larson Family.