Reviews
They were great to work with.
They were great to work with. The only thing I did not like was I made an appointment on line to see 2 different vehicles and when I got there they had different cars for me because the one's I wanted to test drive were at another dealership. The person that called me back and took what cars I was interested in should have sent me to that dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Sandy, We are very happy to have provided you with such a positive experience! Nick and our team sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team
Rob Zabel knows how to take care of customers!
Rob Zabel knows how to take care of customers! Best leasing manager that I have ever dealt with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kathy, Thank you so much for your kind words for Rob, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team
Rob Zabel is the only person Vans Tire will buy new
Rob Zabel is the only person Vans Tire will buy new vehicles through. Top level service every time
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Joshua, Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if Rob or our team can be of any more assistance! Thank you - Fred Martin Superstore Team
Knowledgeable staff with a can do attitude.
Knowledgeable staff with a can do attitude. The sales experience wasn’t extremely long but I did have to practice my patience quite a bit.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
MJ, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team
Customer satisfaction guarantee?
Customer satisfaction guarantee?? Not even close! We have been getting the run around on my new Jeep that I only had for a week before it displayed a check engine code! Run around getting rental, run around finding eta on part to fix it, been straight up lied to, cussed at, you name it, we’ve dealt with it! Let’s not even count the number of unreturned phone calls! WILL NEVER DO BUSINESS WITH AGAIN! This has been our 1st dealing with Fred Martin and our last! Did I mention not only did we buy a new wrangler that day, we bought a new truck as well.. just about 100k spent that day and still no word when I’ll get my Jeep back! Not to mention .. do I even want it at this point! Customer service guarantee is a joke at Fred Martin!!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Angela- we understand how frustrating it must be to purchase two new vehicles, and within a week have a service issue. Your husband brought the vehicle in on a Sunday, a day Service is closed and we are unable to sign out rentals. He knew this, and dropped the vehicle anyways with the understanding that the following day we would have a better expectation as to what the issue was (a simple software update could be done the same day, a part could require a wait time). On Monday we contacted him and let him know we would unfortunately be waiting for a part. Pre-Covid, we had inventory of 90% of parts needed to complete a repair. The supply chain disruption has taken this down to about 50%. We post this in our Service Department very clearly. This means longer wait times for repairs, and may necessitate a rental. We cannot give you an estimated date of the repair since we do not have the part in stock yet. Your salesperson waited that Monday night with a rental for nearly an hour after we were closed at the request of your husband, who never showed up. We were able to deliver a rental to your house via tow truck on Saturday. This rental needed to be towed because of how far away you live, and this was the earliest availability we had to get it to you. We deny that you were ever cussed at, and we have reviewed the phone calls. We always returned your calls in a timely manner, and did our best in a rental shortage, staff shortage and parts shortage. We have even contacted Senior management at Stellantis in an effort to see if there is any concession they can make for your inconvenience. Where we may have failed was giving you the proper expectations on how quickly your vehicle may be repaired and back to you. We gave counseled our managers on this, and let them know the importance of proper expectations during a time in history where there are so many supply chain unknowns. Until we have an expected completion date on the repair, you are in a complimentary rental vehicle. While we guarantee great customer service, we cannot guarantee times on things we have no control over. Thank you for your comments.
I have bought a lot of cars with Fred Martin and Daylor
I have bought a lot of cars with Fred Martin and Daylor is the only one I work with. I haven't bought any other vehicles in the past 3 yrs but if I had to I would go back to Fred Martin. They pretty much know my husband and I by name lol.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that Daylor is always able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Denise, for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
I’m wasn’t pleased with the service I received. Most of...
I’m wasn’t pleased with the service I received. Most of the time I didn’t hear from Williams. My car was there nearly an month for an transmission. It’s probably would have been there longer if I hadn’t contacted William’s for an updated. After picking up my car I noticed on my receipt that my CV boot was ripped. I tried several attempts to notify Williams about my concerns. I finally contacted him several days later. He’s replied the mechanic forgotten too mentioned this too him. So the problems never got fixed. Now I have too get that’s fixed. All this should of been avoided by the mechanics and William. More money I don’t have. I’m very disappointed and annoyed with the service not rendered too me.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are sorry your recent experience with us was less than positive, and have forwarded your review to management to look into the situation. It does look like we had some miscommunication on our end and do apologize for the inconvenience it may have caused. Our Service Manager Taylor Black would like to assist your further. If you could please give us a call at 330-753-4444 and ask for him with you details, he would be happy to help you further when possible. Thanks!
Very friendly helpful knowledgeable. Had what I wanted in...
Very friendly helpful knowledgeable. Had what I wanted in a timely manner hard working to make sure I got what I needed
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team
My salesperson made me feel very comfortable through the...
My salesperson made me feel very comfortable through the whole process and helped me set up radio, phone and airplay
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team
We had a quick and easy transaction. Mathew Miller was...
We had a quick and easy transaction. Mathew Miller was fantastic and made sure we got where we wanted to be. The place was clean and friendly. We will be back for sure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matt and our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team