Reviews
Staff was helpful and courteous. Answered all our...
Staff was helpful and courteous. Answered all our questions. Went out or their way to make sure the vehicle we wanted to try out was ready to operate. Would definitely come back when looking for another vehicle. Warranty was one of the best on a used vehicle so far I have seen lately. Not pushy at all.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team
Was a great experience, very friendly service. Would deal...
Was a great experience, very friendly service. Would deal with them again in the near future
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team
Saja did so great in making my car buying experience...
Saja did so great in making my car buying experience smooth. I was updated on each part of the process and I felt confident in her confidence.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team
The gentleman who helped me get my vehicle was very...
The gentleman who helped me get my vehicle was very helpful, informative and kind in his working with me. I would send anyone searching for a vehicle your way and ask for him !!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We are thrilled that Malik had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
Scott very helpful and knowledgeable about helping me...
Scott very helpful and knowledgeable about helping me purchase my new 2018 Ford Fusion! I strongly recommend him as your salesman!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new Ford Fusion, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team
An all around enjoyable experience, from the clean and...
An all around enjoyable experience, from the clean and modern dealership, the knowable and friendly staff, to the speed at which the whole purchasing process took.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team
Rob was great to work with and he helped my husband and I...
Rob was great to work with and he helped my husband and I find a vehicle that had everything we wanted and more at a price that fit our budget. Brett in finance was also very thorough and explained all of our options. We left Fred Martin happy and confident in our purchase!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rob and Brett met your expectations. Thank you for choosing Fred Martin Superstore. We look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team
Amber was super sweet and helpful. Everyone was so nice...
Amber was super sweet and helpful. Everyone was so nice and I definitely had a wonderful first-buyer experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Amber. We appreciate your review! Thank you - Fred Martin Superstore Team
I love Fred Martin they treat me right and I love being a...
I love Fred Martin they treat me right and I love being a customer of them
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team
Terrible service on a car three weeks ago and still can’t...
Terrible service on a car three weeks ago and still can’t drive it they don’t know how to fix it and they should’ve known it was bad in the first place
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Kevin, we are sorry your most recent experience with us is less than positive. We have forwarded your review to management to look into the situation. It does look a team member is working with you still. Our team hopes we are able to assist you better as we continue to work with you. If you have any questions or concerns regarding your service do not hesitate to give our Service Manager Taylor Black a call at 330-753-4444 or email us at fmcares@fmcars.com. Thank you.