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Plaza Cadillac

(1,816 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (352) 702-3162 (352) 702-3162
Used (352) 702-3164 (352) 702-3164
Service (352) 702-3166 (352) 702-3166

Reviews

(1,816 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Plaza Cadillac from DealerRater.

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Friendly staff. Even though they tried, One item was not...

Friendly staff. Even though they tried, One item was not fixed. The brakes still squeel when moving both forward and reverse at very low speed. It doesn’t sound like it is real serious. I was told that the brakes look to be in good shape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We just purchased a new car from them. Nathan was our...

We just purchased a new car from them. Nathan was our sales person. We were extremely pleased with his helpfulness. He went our of his way to make sure we were pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Outstanding job replacing the sun visor for the moon roof...

Outstanding job replacing the sun visor for the moon roof on my CTS. Can alway count on Steve and Harry to do an exceptional job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Steve Wiggins and the service dept team at Plaza Cadillac...

Steve Wiggins and the service dept team at Plaza Cadillac did a great job as always, and really helped me get back on the road quickly :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Had a very unusual and unprofessional event in a...

Had a very unusual and unprofessional event in a different Cadillac dealer of Orlando that turned out positive thanks to the wonderful folks at Plaza Cadillac. Harry Akarcay, from the service department, took a great care of me. He was extremely kind and knowledgeable, answered all my questions and solved the problem created from the other dealer. Great job Harry!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Professional, courteous, timely and would ask for him...

Professional, courteous, timely and would ask for him again. I have never used roadside service before and have AAA for usual towing, battery etc. but this was more than handy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They didn’t tighten the oil plug. I drove my new Cadillac...

They didn’t tighten the oil plug. I drove my new Cadillac from lady Lake to Boston with oil leaking. When I got home took car to dealer to have fixed. Not a happy camper here. Oil had to be refilled Michael W Burke.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to tell us about your experience at our dealership. We sincerely appreciate your feedback. I welcome a chance to speak with you directly about this.. Please contact us at your convivence.. I sincerely appreciate your time.

Steve is a gem! He is courteous, knowledgeable, and...

Steve is a gem! He is courteous, knowledgeable, and always goes out of his way to make certain we are satisfied with the service. He is a real asset to Plaza Cadillac’ service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Have bought a number of Cadillacs from Plaza Cadillac and...

Have bought a number of Cadillacs from Plaza Cadillac and always used Rick and have been satisfied with service. Would return for our next cadillac

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They got my car in and out quickly, did a great job. The...

They got my car in and out quickly, did a great job. The car wash and vacuum job was the cherry on top! And honestly the price was fair....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.