Reviews
Very disappointed with service. Car was brought in for...
Very disappointed with service. Car was brought in for routine check. Three days after service call I had to call AAA since car failed to start. I called Service Manager (Patrick) twice to express dissatisfaction. He never returned my call. I’m still irked about that. Louise Zygaj
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am really sorry we did not connect on the phone but i did try the first day after printing the inspection and battery print out from the visit on the 1st.. I asked the service stuff to go over it with you if an when you call back and never heard back from them thinking it was handled.. For that I'm sorry. I will reach out again today if your available to go over the inspection. thank you
Never received a call back and have just returned from Bonita where I was visiting family. I feel I was taken advantage of seeing that a simple oil change and brake fluid change (at 39,000 miles) was perhaps not necessary. I had a Bad Battery Cell and AAA helped in that respect and driving home on the I-75 my Tire Monitor System request lit up. Needless to say I don’t believe Plaza Cadillac did a very efficient inspection. I specifically decided on the Cadillac dealership, however, any other site could have done the work you did for a more nominal fee. I’m beginning to believe that everyone has a command audience with the growth in the area.
I was extremely pleased with Rick Jimenez for his...
I was extremely pleased with Rick Jimenez for his excellent attention to the purchase of our Cadillac CT6. He was very knowledgeable of the car and showed and explained extensively the features of the car. It was a pleasure working with him. John Bonanno
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everyone I came in contact with was very polite and...
Everyone I came in contact with was very polite and helpful. They went out of their way to make my visit enjoyable and productive, including your sales department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tires are holding air, the tire on Driver side loosing...
Tires are holding air, the tire on Driver side loosing air though same side the other tires went bad . Had to put air in twice in 2 days
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always a pleasure to work with the service department....
Always a pleasure to work with the service department. They really work at getting the job done right. Sometimes it may take a second trip, but they are still good to the customer. Thanks for the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
10 plus stars !Awesome all around customer service...
10 plus stars ! Awesome all around customer service ! Beautiful dealership ! Thank you ! So glad we chose this dealership for service Harry was excellent also ! And Ron was amazing and kind giving us a ride !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly service, no pressure sales department, finance...
Friendly service, no pressure sales department, finance was a breeze! Very helpful staff also very knowledgeable. Definitely would recommend this dealership. Very happy all around!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service Department personnel really took care of my issue...
Service Department personnel really took care of my issue this past Saturday led bu the young lady and Harry as well as the service technician. Rick the salesman was great as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service was great. Even though the wrong came in for...
The service was great. Even though the wrong came in for my vehicle I was able to get a complete explanation for the mistake. My model has 2 parts which fits my vehicle. Harry was very good at explaining the mistake. He immediately reorder the correct part.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Knowlegeable friendly.. sell on service and parts.. STEVE...
Knowlegeable friendly.. sell on service and parts.. STEVE IS THEEE BEST.. only the best.. And Victor at car wash is thee best.. nice bonus. ONLY PLACE I WILL EVER WORK WITH.. MANY TKS DAVE
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair