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Plaza Cadillac

(1,816 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (352) 702-3162 (352) 702-3162
Used (352) 702-3164 (352) 702-3164
Service (352) 702-3166 (352) 702-3166

Reviews

(1,816 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Plaza Cadillac from DealerRater.

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Henry is really helpful always do the best he can to help...

Henry is really helpful always do the best he can to help me and make me bring all my cars to the shop deal even though if she’s not one of your Cadillac cars he’s very helpful very polite respectful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always helpful and professional. Interior customer...

Always helpful and professional. Interior customer waiting area comfortable and clean. Willing to answer any/all questions. Car washed as complimentary service was a plus!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had a problem, and they solved it..I was on time, and...

I had a problem, and they solved it.. I was on time, and they were there waiting. I needed a duplicate key. It was there and if was programmed. Gary drove us to La Palma, and, later , picked us up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Staff was very helpful and courteous. Took care of the...

Staff was very helpful and courteous. Took care of the problem a minimum amount of time for the work that had to be done. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They did not disclose that the auto I purchased. Was an...

They did not disclose that the auto I purchased. Was an "AS IS". I am very upset at that! I assumed this dealership was a first class one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback. I would like to speak to you directly to learn more about the situation. Please email or call me so we can talk further. Tony Pagano, General Sales Manager. tonypagano@plazacadillac.com 352-787-1323

I don't like surveys that require me to fill out...

I don't like surveys that require me to fill out mandatory fields such as a written review. I also didn't work with any of the people listed as I was there for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Good service. They were able to also work me in on short...

Good service. They were able to also work me in on short notice. The total service amount matched what they quoted me. I am glad I had this repair work done at Plaza Cadillac.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Our salesman Robby Giovanetti was outstanding, very...

Our salesman Robby Giovanetti was outstanding, very knowledgeable and courteous. Will be sharing our experience with friends in The Villages. Looking forward to enjoying our new Cadillac as much as our old DTS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Service was excellent. Steve very competent. 2917 XT5 has...

Service was excellent. Steve very competent. 2917 XT5 has a lot of problems. Expect more from Cadillac. I have nothing more to say. Why 25 words. You people have some work to do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have been dealIng with Plaza for years and have bought...

I have been dealIng with Plaza for years and have bought at least three cars. You have a fine service dept. They have taken care of most of my service needs over the years. Your sales rep, Jonathan, was able to get me a proposal for a new car very efficiently. Unfortunately we are unable to purchase a new car right now. We look forward to getting our CUE system replaced in our 2013 XTS as it has delaminates badly over the years. Otherwise it has been a very fine car. Joe and Lena Kane, Summerfield, Fl.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.