Reviews
Sales person was helpful, informative, very knowledgeable
Sales person was helpful, informative, very knowledgeable about his product and not aggressive or overbearing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have dealt with thos dealership for many years and thi@
I have dealt with thos dealership for many years and thi@ is my third vehicle with them. Very happy with the sales and service departments
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This time my visit went really well.
This time my visit went really well. Wish it was like this all the time I'll be bAck!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
was told my problem was fixed.
was told my problem was fixed. in less than two weeks it still not fixed. Need to go back . Was told to try to make the fix myself by a service rep She wanted me to do a few things. I am the custi]omer not the mechanic!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear you're still having an issue. I can't determine who you are based on the screen name here, please send your info to tonypagano@plazacadillac.com so I can investigate and help find a solution. Thanks!
After tracking my car to a bowling alley at night during
After tracking my car to a bowling alley at night during the service period and calling multiple times to get a status update with no return calls I drove to the service center to get my car back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. This is concerning and not at all the service we normally provide. We will investigate what happened and our Service Manager, David Newton, will be in touch.
I spoke with David when I arrived at the dealership. He was knowledgeable of my case and informed us of policy changes at the dealership as a result of our case. I expressed my concerns and am disappointed with how it was all handled. I expected more from a Cadillac Dealership. I expect that when an advisor states they will call me back that it actually happens.
Easy to work with, actually wanted to earn my business.
Easy to work with, actually wanted to earn my business. Kept me in the loop while my car order was in process to give updates.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very pleased with the service and the personnel.
Very pleased with the service and the personnel. Caring and polite, love the donuts and coffee in the morning service time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Probably took too long for an oil change but maybe with
Probably took too long for an oil change but maybe with the tire rotation… okay
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your review Bruce. Apologies for the longer than usual wait time. We strive to take great care of your vehicle without rushing, but are always looking to get you back on the road as soon as possible. We appreciate your business and look forward to serving you in the future.
Plaza Cadillac is an excellent car dealership with great
Plaza Cadillac is an excellent car dealership with great service and a professional staff of people.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very good service people were very friendly only
Very good service people were very friendly only problem was when picking up car the wait was a little to long
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair