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Plaza Cadillac

(1,825 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (352) 702-3162 (352) 702-3162
Used (352) 702-3164 (352) 702-3164
Service (352) 702-3166 (352) 702-3166

Reviews

(1,825 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Plaza Cadillac from DealerRater.

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Love the dealership you go and it’s easy breezy.

Love the dealership you go and it’s easy breezy. The only drawback is a lot of weight. You’ve got a wait a long time. Other than that we’re planning on buying again from the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everyone were professional and polite.

Everyone were professional and polite. I was greeted at the door and any questions I had were answered.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The service department was the best I have ever

The service department was the best I have ever experienced they treated me as if I was family very nice polite and modeling people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service is always been great never had a problem, very

Service is always been great never had a problem, very reliable, and very honest, replace to do business

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great honest dealership with very knowledgeable general

Great honest dealership with very knowledgeable general manger a sales force with no pressure to purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have been using your dealership for over 10 years and

I have been using your dealership for over 10 years and you have taken care of my car always.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I've purchased and serviced 3 Cadillacs from this

I've purchased and serviced 3 Cadillacs from this dealership, so they must be doing something right!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I was looking for a change—and I got it!

I was looking for a change—and I got it! After making 4 purchases over the last 10 years at my former dealership, I became concerned about their dwindling enthusiasm to retain me as a 50-year GM customer. I traveled to Plaza Cadillac to attempt a new relationship. Rick Jimenez was just the ticket. Rick was personable, customer-focused, and accommodating; a pleasure to work with. I would attach those same qualities to Mark Allen, who followed up with the financing. Both were active listeners and did not turn our stay into a marathon visit. No hard sell here, just a pleasant and rewarding experience, with none of the (usual) anxiety on the way home in our new XT4.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Jon worked with me closely to obtain a fair value on my

Jon worked with me closely to obtain a fair value on my Jeep purchase. The Dealership was especially helpful in sorting out the title work. David was helpful with the delivery. A good Transaction

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I choose this dealership because it was the closest to

I choose this dealership because it was the closest to me. Reason was to stop the recall notices from being sent every 90 days or so. What a disappointment, micro sized showroom and crowded waiting area. On the phone and at check in they made a big deal over a first time customer complementary 100 point inspection. Don't think they did the inspection, or if they did they didn't share the results with me. They did return my vehicle with a huge greesy hand print on the A pillar. I've driven Cadillacs for over 30 years, from what I saw of the product in the showroom (an electric something with a fake painted on grill and another something with the hood up and the battery removed) and the poor standards the corporation will allow Dealerships to fall to, I don't think they really want my future business. Too bad, a once proud automotive badge and support network decaying like a day old fish head. And to boot now they keep sending "Please Leave A Review" emails, but only Facebook users can reply.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Jim, thanks for your feedback. I apologize for the handprint, and I will ask your service advisor to send the inspection results to you. Please send a private message via this site with your contact information. As to the showroom comments, we are very excited about the new LYRIQ EV but have no control over Cadillac's vehicle design (the "painted on grill" you mentioned). The hood on the other vehicle was most likely open so we could ensure it was fully charged to provide a quality demonstration to our customers, it's a necessary part of having cars inside that aren't charged by the engine running. I hope the rest of your visit went well, and we look forward to serving you in the future.