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Plaza Cadillac

(1,817 reviews)
Visit Plaza Cadillac
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (352) 702-3162 (352) 702-3162
Used (352) 702-3164 (352) 702-3164
Service (352) 702-3166 (352) 702-3166

Reviews

(1,817 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Plaza Cadillac from DealerRater.

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Plaza cares about their customers & work closely with you...

Plaza cares about their customers & work closely with you to get what you want. Could use a female sales associate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very easy to work with. Jonathan was professional and...

Very easy to work with. Jonathan was professional and went above and beyond to accommodate me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Knowledgeable, helpful staff. Not pushy. A really...

Knowledgeable, helpful staff. Not pushy. A really pleasant experience which made buying a Cadillac easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Dealership...sales, service outstanding. Rick in...

Great Dealership...sales, service outstanding. Rick in sales very knowledgeable about every aspect of the Cadillac Line. Harry and Steve in service go way above the norm in ensuring customers are happy with their repair

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone is friendly and professional. Dealership is...

Everyone is friendly and professional. Dealership is clean and service is great. Staff exhibits great expertise. Car is always ready when they say it will be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

No one bothered to follow up. I had to keep calling for...

No one bothered to follow up. I had to keep calling for information regarding the part we ordered. Messages left were not returned. Waiting room is stuffy and claustrophobic. Attempt to sit outside left us with a very broken dilapidated bench. Toilet seat in restroom was badly stained with urine. We had to ask for our car to be washed after it was serviced. Certainly not what is expected from an expensive car dealer! There were no new vehicle inventory, all were a few years old.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your comments and to take the time to fill out survey. We stive to better ourselves and with these we hope to. If you can contact me though to talk more about your experienced because I am having a hard time finding your information and time period, this was. The bench was replaced 6 months ago, and cleaning people changed. Please feel free to contact me anytime. thank you, Patrick

Consumer response

We were just there on February 9th. If you wish to call, my number is 860-416-9980 Ronnet Pettit

Very professional and prompt. Kept informed during...

Very professional and prompt. Kept informed during entire process. The vehicle appeared to have been washed and cleaned.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service and everyone is friendly and helpful no...

Great service and everyone is friendly and helpful no pressure when purchasing a vehicle salesman went above and beyond

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

the service fast and fast and they do what you ask for....

the service fast and fast and they do what you ask for. out the door with no problem.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Professional and pleasant environment. Service was quick...

Professional and pleasant environment. Service was quick and as expected. I’m new to the area and will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.