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Valencia BMW

(2,180 reviews)
Visit Valencia BMW
Sales hours: 10:00am to 6:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–6:00pm
2023 consumer dealer award
View 1 awards
2023 consumer dealer award
New (888) 475-6145 (888) 475-6145
Used (888) 342-1676 (888) 342-1676
Service (888) 287-9089 (888) 287-9089

Reviews

(2,180 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Valencia BMW from DealerRater.

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I had a very positive experience with my service at

I had a very positive experience with my service at Valencia BMW. Taylor kept me continually informed of the status of the service on my car. She was very friendly and knowledgeable of the repairs that were completed on my car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

I do not usually look forward to getting a new car.

I do not usually look forward to getting a new car. I dislike the whole process of “let me talk to my manager” that other dealerships and brands commonly practice. There was none of that. And I know I have a great car at great price. They made the leasing of my new BMW so incredibly easy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Douglas, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

Jonathan Bivens was amazing along with the finance

Jonathan Bivens was amazing along with the finance person! Thank you car process Awesome and easy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Needed to find a commuter for a new role and was browsing

Needed to find a commuter for a new role and was browsing the lot at BMW. Max was extremely helpful and knowledgeable. He found me an amazing car, the team was fair and friendly, and I was able to purchase and amazing vehicle at a great price. Incredible experience!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Ben, thank you for your positive review. We're happy to have been of service to you. Take care!

This was literally the best and easiest vehicle servicing

This was literally the best and easiest vehicle servicing I’ve ever experienced. Christopher was prompt, and easy to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!

Great customer service even if they took a bit long to

Great customer service even if they took a bit long to help me when they did everything was good and I felt better and in good hands

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Nathan, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Chris & Colton, service advisors took great care of me,

Chris & Colton, service advisors took great care of me, always!! Will remain a loyal customer.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

I had an outstanding experience purchasing my new BMW

I had an outstanding experience purchasing my new BMW 760i. The sales team at Valencia BMW was knowledgeable, responsive and made the entire process smooth and stress-free from start to finish. The dealership was transparent, professional and has earned my business. I highly recommend both the sales team and dealership to anyone looking for a great car buying experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Valencia BMW and we hope to be of service again in the future.

Fady Gerges,The Service writer was excellent, explained

Fady Gerges,The Service writer was excellent, explained everything that the service required, the car wasn't going to be completed that day so he arranged a loaner

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Ginger, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Overall experience was beyond our expectations.

Overall experience was beyond our expectations. My wife and I went to Valencia BMW with the intention of only looking. The Team at Valencia asked for an opportunity to earn our business so we stayed. John, our salesman could not have been more pleasant to work with, no pressure sales approach. The manager was able to take advantage of Rebates that I was not aware of and made us a deal we could not turn down. Everything about this experience from the clean restrooms to professional staff was beyond our expectations. This Dealership should be the model all others should strive to achieve. The Team at Valencia BMW not only has earned our business for this vehicle, but for future purchases as well. Thank you to the Team at Valencia BMW, we love the car Steve

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!