Reviews
Great experience
We went in looking to lease a new car for the first time and didn't know what to expect. My salesman Steve was great. He was very friendly & quite knowledgable about the vehicle we selected. The dealership worked with us and did everything they could to make sure we were able to make the purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Happy to help out however we can Michelle! Thank you for giving us the chance to work with you and we hope you love your new lease. If you need anything, please let us know and we'll be right there for you. Have a great day Michelle.
Great dealership and salesperson, awesome vehicle
I am a repeat customer to Kelly Jeep, my husband also is a customer of Kelly Jeep. Salesperson was great, very knowledgeable and helpful. No stress which is wonderful. Love the new Jeep Renegade!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's wonderful to hear RCARR1300, thank you for sharing your experience with us. We appreciate you working with our team to get into the new Renegade - congratulations! Let us know if you or your husband need anything, and we very much look forward to seeing you and your husband again RCARR1300!
Great Experience
Had a great experience working with Yamen on my Grand Cherokee Lease. Yamen is a very genuine guy who took the extra step MULTIPLE times throughout the whole process. He was not pushy, was very patient and straight to the point. He made it very easy! I chose to reach out and work with Yamen because of his unbelievable reviews online. I would highly recommend working with him if you are looking for a Jeep.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your revie GTP SUPERCHARGED. It's very kind of you to say that about Yamen and our dealership. We're so happy that you found a great vehicle in the Grand Cherokee, and we know you'll continue to love it for years to come! Please let us know if there is anything else we can do for you.
Great First Time Visit
lioked and visited 3 Jeep dealerships plus a couple of Fords. Decided Jeep had everything we wanted BUT Scott Lassiter and this team were fabulous in helping one family member get a lease deal and then we purchased a Jeep. Loved straight numbers and mutual respect for the customer! This visit was facilitated by talking with the Internet sales team. Anna was just great and that drew us into the showroom
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great selection of quality used cars and low pressure
This was actually our second car that we have purchased from here in the past year and half. Dave was our salesman both times and he is great to work with and not pushy. They generally have great online prices so you really don't get much more if any off when you go in but the cars have been worth it. They actually get looked over and serviced. Really quick from beginning to end, we were in and out of finance in minutes (We paid cash so it should be quick) and no sales pitch for any "extras".
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent Service
I met spoke throughout the day with Janet about putting a hold on a Jeep Wrangler I was interested in and wanted to test drive. By the time we arrived, Janet was gone for the day but had relayed all of the information to Kelley who welcomed us with a smile and offered us water, coffee and tea. Dan was great. Let us test drive the Jeep and didn't beat around the bush. There was no hassling and no gimmicks and we were in and out within an hour with a brand new vehicle that I absolutely love! Great customer service! Great deals. I would highly recommend this place to anyone looking to buy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great buying experience
We were looking to purchase a Jeep Wrangler and had shopped a few different dealerships to see what was available and which model was best for us. We did find the experience at Kelly Jeep to be surprisingly different and their pricing was very competitive. No games, no high pressure tactics - just genuine people who knew their products and gave us honest answers. We dealt with Gus Doughman(sales), Kelley Byron (Sales Mgr), Brian Kelly (VP) and lastly Tom MacDonald (Bus Mgr). The entire team worked with us to get us in the car we wanted while getting us the best value for our trade. The vehicle was ready promptly and the staff was very friendly and accommodating. I would not hesitate to recommend Kelly Jeep to anyone looking for a vehicle. Thank again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
GREAT CUSTOMER SERVICE !
It was my first time at Kelly Jeep in Lynnfield, and I had a great experience. Dan Wendt was pretty awesome ! There was zero pressure, and he knew all the ins & outs about the jeeps I was looking at. He also helped with the pros & cons of Leasing vs Buying. I was able to walk out a happy customer and get the exact Jeep with everything I wanted for under the price I was looking for. I would highly recommend Kelly Jeep & Dan Wendt !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Not knowledgeable service/harassing emails
Had a water leaking problem with my 07 wrangler. (Sahara). Brought it back several times to be fixed for 3 years, I finally gave up and because I am a true Wrangler lover (had them since 1990), I upgraded to the 10. One week after I bought it, it rained and yes it leaked. xxx...brought it back, and I was told, by the service writer, "they are designed to leak, that is why they have drain plugs in the floor boards" And that I should "just leave the plugs out so it will just drain out". I am sure Jeep's R&D department said Hey everyone, let's make the Wrangler leak and put drain plugs in them. Moron!!! I never went back!!! Second problem....I have asked countless number of times to be removed from their email list. I live over 150miles from their dealership. They have still yet to remove me from their mailings. Borderline harassment at this point. I would advise seeking another dealership Lastly, my attorney and I pulled into the dealership on a albeit a busy Saturday, to buy (in cash) a new Rubicon. Because we had just come from the beach and not dressed accordingly, 15 people walked by Us Without so much as a hello. (My attorney is 5'2" and blond). She bought a new one the next week at a different dealer Robert Page was Amazing...too bad the rest of my experience wasn't that good.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Jeep Patriot 2015
I gave this a 5 star rating as I walked into Kelly jeep and met Justin Short told him exactly what I wanted the first jeep came up a little more than I wanted he told me wait a minute he was back in a minute literally and showed me a few more cars found the one I wanted. he was very courteous and polite would recommend him to anyone. Kelly was very courteous to finialy went in with the manager and he was the same no hi pressure had the jeep ready in one day so far excellent dealership hope it stays that way.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
