Reviews
Amazing experience working with Yamen Dallaji on finding...
Amazing experience working with Yamen Dallaji on finding my new Grand Cherokee. Yamen is one of those people who you immediately realize is just a great person. Andrew Turransky GM was a huge help working with me to get out of my previous Jeep and into the next. Andrew Came out of and sat with me to explain my options and ensure I was comfortable. These two gentlemen are family oriented and spent time listening about my little ones and talking about the last year. Kelly Jeep has done a phenomenal job of changing the experience of going to a typical car dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Robert! First, we would like to thank you for taking the time to share your experience with us! Second, we are glad that you had the opportunity to work with Yamen and Andrew and that they were both so helpful! It is great that they really made sure you were well taken care of and that everything was explained to you. Again, thank you, Robert! Enjoy your new Jeep!
Very professional, very safe, meet all my needs and will...
Very professional, very safe, meet all my needs and will definitely go back again , service was quick and efficient would recommend to all friends and family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That is great to hear! We are glad that you were well taken care of and that Pholy made sure everything ran smoothly. Thank you for your recommendation!
Customer
Excellent customer service and service .Reise was very informative of questions asked and instructed us where to wait and how long it will take for completion
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
On behalf of Reise, thank you! We are happy to know that you had a great experience and that Reise made sure you were well taken care of.
Yamen is an absolute professional. He's extremely...
Yamen is an absolute professional. He's extremely courteous and went above and beyond to ensure my purchase experience was 100% flawless! I appreciate his patience in demonstrating the use of my new Jeep, as well as his thoroughness and attention to detail in coordinating all aspects of the purchase agreement. His knowledge and commitment to the product is obvious and I felt no pressure whatsoever. From start to finish, the entire experience was beyond my greatest expectations. Thank you, Yamen. I am so excited about my new Jeep and working with you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On behalf of Yamen, thank you! We are happy to know that you had such a great time working with him and that he took excellent care of you. It is great that he made it so your purchasing experience was flawless and that all your questions were answered. Again, thank you for taking the time to share this with us - enjoy your new Jeep!
Very good experience
I dropped my car off for a scheduled maintenance appt. the night before. Rob, the service advisor, called to let me know what was to be done/cost. Much appreciated. My only complaint is that my car needed a part which Rob was going to check if it was in inventory. I waited for over an hour for a return call, only to find out that the part needed to be ordered. I understand that the service dept. is busy, so it must have been an oversight. Overall our experience with Kelly’s service dept. has been wonderful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
On behalf of Rob, thank you, Cecilia! We are happy to know that you had a pleasant experience and that Rob took great care of you. We appreciate you taking the time to share this with us!
Yamen Dallaji was absolutely fantastic to work with. He...
Yamen Dallaji was absolutely fantastic to work with. He is extremely knowledgeable about Jeeps, and helped us find the right Jeep for our family. He is kind, courteous and responsive. We did not feel any pressure during the entire process. I highly recommend working with Yamen if you want to buy or lease a Jeep. He is the best!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
On behalf of Yamen, thank you! We are happy to know that you had such a pleasant experience and that he took excellent care of you. It is great that he made sure you found the right Jeep for you and your family and that all your questions were answered. We really appreciate your recommendation! We will be sure to pass this along to Yamen! Enjoy your Jeep!
Steve Sirois was outstanding to deal with. Total...
Steve Sirois was outstanding to deal with. Total professional throughout the entire process. I would definitely recommend my friends and acquaintances to work with Steve when looking for a Jeep. Also the new building looks great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On behalf of Steve, thank you! We are happy to know that you had such a great experience and that Steve made sure you were well taken care of. We really appreciate you taking the time to share this with us! Enjoy your Jeep and have a safe and happy New Year!
Service department
Rob, Reise in service go above what is asked. Steve and Dave in parts also go out of their way to be helpful. Thank you everyone. John F
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John! We are pleased to know that you had a great service experience and that you and your car were well taken care of! On behalf of Rob, Reise, Steve, and Dave, thank you for sharing! Have a safe and happy New Year!
Had a warranty issue with rust on my truck. Brought it...
Had a warranty issue with rust on my truck. Brought it into Kelly Jeep and was met by a very clean, courteous, and professional service dept. they scheduled my appointment, gave me a loaner car and did a fantastic job on my truck repairs. I have been a longtime Kelly customer and the service I received was exactly why !! I appreciate great service and that’s consistently what I get at any Kelly dealership!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
On behalf of Moses, thank you! We are glad that both you and your truck were well taken care of and that everything ran so smoothly. We really appreciate your support and dedication! Have a happy New Year!
Rob in services was great! Very professional and was able...
Rob in services was great! Very professional and was able to get me an appointment quickly to fix the problem with my jeep! Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Courtney! We are glad that you had the opportunity to work with Rob and that he was so helpful! It is great that he made sure that you and your Jeep were well taken care of and that everything ran smoothly. Thank you for sharing!
