Reviews
I found my experience with Kelly jeep very satisfying,...
I found my experience with Kelly jeep very satisfying, from the sales people to the service dept etc. I would recommend this dealership to my friends and family , I had Scott Lassiter as my sales person , bought 2 cars , Great person!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear that, Don! It is great to know that Scott and Rob took excellent care of you and made sure you had a good experience. We really appreciate your recommendation! Happy holidays, Don!
Yamen was a fantastic help in leasing my new car! He paid...
Yamen was a fantastic help in leasing my new car! He paid extra attention to all of my concerns and I felt very comfortable with no added pressure. I’ve already recommended to a few of my friends for their new cars!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That is great to hear! We are happy to know that you had the opportunity to work with Yamen and that he was so helpful in getting you into your new lease! It is great that he made sure everything was taken care of and that you were comfortable. We really appreciate your recommendation! Enjoy the holidays!
Leasing New Jeep
This is my second time getting into a lease and let me say this time went so much smoother, everybody was really nice and friendly and didn’t harass or make you feel pressured into buying anything during these tough times. I can’t stress enough how comfortable they made me feel and not hounding me to make payments I wouldn’t be able to afford. I appreciate all the help from Colby, Steve and Tim you guys are awesome thanks again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That is great to hear, Adam! We are glad that you had such a great leasing experience and everyone was so helpful and friendly! It is great that you had the opportunity to work with Colby, Steve, and Tim, and that they all took excellent care of you! Thank you, Adam! We really appreciate your support! Enjoy your new Jeep!
Was misled in the pricing. The finance officer seemed to...
Was misled in the pricing. The finance officer seemed to have added $6000 more to the purchase agreement and when I asked about it he talked around it and tried to confuse me with sales jargon. It was like I was a high school kid buying my first car,insulting my intelligence.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Bait and switch
I was under the impression that Kelly Auto Group was reputable, I was wrong. After going through the process of deciding what type of vehicle best suited my financial needs (2021 Jeep Cherokee) we proceeded to the finance officer Steve. As i was going to sign the purchase agreement I noticed that they marked up the price $6000 and didn't add my trade in value. Typical bait and switch you would expect from low end car dealer. Very insulting.
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Yamen was wonderful to work with and was extremely...
Yamen was wonderful to work with and was extremely professional with me purchasing a used vehicle. Yamen also walked through the vehicle with me to insure I knew how to operate things like syncing blue tooth and showing where to access certain features the car has to offer. Buying a used vehicle from Kelly Jeep was a very positive experience and was stress free thanks to the Sales Manager Alex, Sales & Leasing Consultant, Yamen, and Steven from finance!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Ken! First, we would like to say thank you for taking the time to share your feedback with us! Second, we are pleased to know that you had the opportunity to work with Yamen, Samantha, Alex, and Steven! It is great that they all took excellent care of you and were all so helpful. It means a lot to us knowing that you had such a positive experience purchasing a pre-owned car from us! Again, thank you, Ken, for sharing your experience with us!
2008 Jeep Liberty
My Jeep Liberty was “dead”. Kelly Jeep identified every issue that needed repair or my attention. They fixed all the issues and made every effort to get my vehicle back to me as quickly and at the best price possible. Rob kept me informed of everything along the way
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi David! We are happy to know that your Jeep Liberty was taken care of! It is great that all the issues were resolved and that Rob made sure you were informed from start to finish. Thank you, David, for sharing your feedback with us!
Went above & beyond to help me find the perfect car that...
Went above & beyond to help me find the perfect car that fit my needs! Super friendly & very attentive, couldn’t be more pleased with my experience. Thank you sooo much Yamen & Niko!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Sara! We are happy to know that both Yamen and Niko went above and beyond to find you the perfect car! It is great that they were so helpful and attentive and that you had such a great experience! Thank you, Sara! We will be sure to pass this along to Yamen and Niko!
The dealership experience was great! First time being to...
The dealership experience was great! First time being to the new facility and was extremely impressed with everything from The showroom floor to the tour of the parts department, it’s truly state of the art. Yamen was a pleasure to work with and made the entire buying process very quick and easy. His attention to detail and professionalism were second to none. Post sale Yamen even followed up to see how the first ride home went. The best car buying experience I have had yet!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On behalf of Yamen, thank you, Michael! We're pleased to know that you had a great experience at our new facility and that Yamen was so helpful and great t work with! We really appreciate you taking the time to share your experience with us! We will be sure to pass this along to Yamen!
I am so happy with my experience! Absolutely in love with...
I am so happy with my experience! Absolutely in love with me new Jeep. Thank you for making my car buying experience so easy and fun!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy to hear that! It is great to know you had such a positive experience and that Yamen and Stephen helped make your car buying experience easy and fun! Thank you for sharing with us! Enjoy your new Jeep!
