Reviews
Jeep 2019
An amazing experience. This is my 5th vehicle bought at this dealership.My husband and I would never go anywhere else.Thank you for all their help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Diane and Donnie! We really appreciate your loyalty to us over the past 5 years! Thank so much for the review, we really appreciate it!
Great!!
Fast & professional service department! Jeep was fixed promptyl and correctly. Service facility is top notch. Great location, easy to get to. Would go to again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tim! We are glad that your Jeep was taken care of right away! Thank you for sharing your review with us!
After a little miscommunication,
After a little confusion, the end result was positive due to fairness and good communication. The General Manager happened to be circling and overheard the confusion. He immediately resolved it and totally showed us the usual respect that long time customers receive at Kelly. Thank you, Andrew. Kelly is fortunate to have your service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad that the end result was a positive one! On behalf of Andrew, thank you for taking the time to share your experience with us!
Personalized service and a great deal!
This is my second car from Kelly Jeep Chrysler in Lynnfield, and second time working with Yamen Dallaji. I highly recommend this dealership, and specifically sales consultant Yamen and general sales manager Ilya Berman. I never felt pressured or rushed, and they went above and beyond to make sure I got my dream car at a price I could afford. There are no sales gimmicks, no deadlines, just great customer service. Yamen took the time to go through every option on the Jeep Grand Cherokee, and I could not be happier with my new car and the level of care he took in helping me. When it comes time for my next car, I will absolutely be calling Yamen first.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On behalf of Ilya and Yamen, thank you for sharing your review with us, Meghan! We are glad that you enjoyed working with Yamen for the second time and that both him and Ilya went above and beyond for you. Enjoy your Grand Cherokee!
amazing service
As always jeep service was a 10 Artis was amazing and so was the entire crew. Great service helpful love your service department. One of the reasons we keep buying jeeps. Thanks again amazing
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Janet is the best!
Janet helped me pick out the perfect Jeep. She knew what I was looking for and was more than patient and accommodating. I suggest going to visit her at Kelly Jeep before making any decisions on buying a vehicle. Thanks Janet!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On behalf of Janet, thank you for sharing your review with us! We are glad that she took great care of you while helping you pick out the perfect Jeep.
New Jeep lease
Scott was very helpful and thorough. It’s my second time to work with him. He is an awesome salesman and a nice person. Rob made the lease part as painless as possible. Great dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lori! It is great to hear that about Scott and Rob! Glad that they both made your experience a positive one. Thank you!
Fast and smooth. I will never go any where but kelly
Artis Purdue was my service dealer. He was professional, friendly and very knowledgeable. I had gone to Grava in Medford because that’s where I live. The person I dealt with made me feel like I was bothering him. Although my car was under warranty, he would have to see what the problem was first so bring my car back in 3 weeks and it may or not be covered And it would be in the shop for at least a week. My husband called Kelly and spoke to Artis. He saw that we have an extensned warranty and told us to bring it in that next week. After dropping it off, artis filled out the paperwork and told us he would call in a few hours. He did, and the car was covered under the original warranty. He called us the next around 11:30 am to have us come and get our car. It runs amazing again!!! I could not have been more happy and I Kelly is now my new dealer ship!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Above and Beyond!
It has been a pleasure to deal with Melina in the Service department ! This is my second time working with her and quite pleased of the fast results and how much she went above and beyond to have our Jeep repaired in a timely fashion!!! Thank you so much for caring and going the extra mile!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to hear that! We're glad that Melina was such a pleasure to work with and really went the extra mile to help you. Thank you for the review!
Reason
I just like to know y my car was with no oil that’s what you guys said to me the need to be a reason if I know the enginen will burn if the car don’t had oil please can you explain that to me .thank you
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
