Reviews
We bought 2 at Kelly Jeep Chrysler Lynnfield
Great selection! Great salesman (Justin Ricupero)! Five Stars! Great team! Bought a 2018 and a 2019 Jeep Wrangler. Shop them “first”, you wont need to go anywhere else. Married over 25 years and on our 7th Jeep now (kids now driving Jeeps too). Reliable, fun, affordable and made in America! GD
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow we really appreciate you dedication to us Gino! It means a lot knowing how loyal everyone in your family is to the Jeep brand and the Kelly Auto family. Thank you Gino for this awesome review!
Very professional
I've dealt with Kelly Jeep in the past and they were very professional. Kristen Ward started by giving me an E price and Chris Popp my salesman was very knowledgeable on the car I purchased answering all questions. Ron Czarnecki
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad that Kristen and Chris were so helpful Ron! It's important to us knowing that not only did you have a good experience, but all your questions were answered. Thanks for sharing!
Excellent!!!
Had a great experience thank you for making it work. My wife love her new 2019 Grand Cherokee and i will be coming back soon for another one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We are happy that your wife loves here new Grand Cherokee! We look forward to working with you soon!
Yamen was a pleasure to work with
We just bought a Jeep from Kelly’s. We can’t say enough good things about everyone who we dealt with. Yamen was hands down the best sales person we have ever met. Robert in the finances was so nice also. We have already told Friends if they are in the market for a Jeep to for see Yamen.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
That really means a lot to us! Pleased to hear that you had a great experience with everyone you worked with. We really appreciate your recommendation of Yamen, enjoy your new Jeep!
Excellent dealership
Always a great feeling to go into a dealership and know that you are going to be taken care of whether your purchasing a vehicle or in for service. The service staff always Go above and beyond when servicing my vehicle! Saba and Erik are great and the reason for me always coming back. And Stevie Sullivan always keeps me company while I wait such a good kid!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fast service
First oil change and tire rotation. Took me on time and got me out of there quickly. Jonathan Watson was very friendly polite and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're happy to know that your first oil change and tire rotation went so well! On behalf of Jonathan, thank you for taking the time to write this review! Take care.
excellent
I was immediately met at the door by the sales manager and directed to Niko , sales consultant, to discuss the purchase of a new jeep. He was very knowledgable and patient about explaining the differences between the different models available. He was able to find the exact jeep to meet my needs on the lot. During the test drive and when I returned to pick up the jeep he answered all my questions , always pleasant and professional . Nikolloq Qirjazo would get a 5 star rating from me, as well as Pablo and Robert who all made sure I was happy with my purchase and experience at the dealership
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Maureen! First, we would like to thank you for taking the time to share this review. Second, we are happy to hear how helpful Niko was (from start to finish). Making sure all your questions are answered is important t o us, so we are glad to hear that Niko made sure of that. We would also like to thank you for sharing your feedback on Pablo and Robert. Always means a lot to all of us here when we hear how helpful everyone was. Thank you again Mauree, enjoy your new Jeep!
Beyond Remarkable
BEYOND REMARKABLE! This is how I’d describe my experience with Kelly Jeep, of Lynnfield, MA. Without exaggerating, I have “never” had such an enjoyable and rewarding experience buying anything in my life – and I’m 66 years old. It was, in a word, “extraordinary.” I begin with my salesman, Yamen Dallaji, who was really more of an advisor, educator, and advocate than a salesman. I went into the dealership December 2nd (2018) on a horrendously rainy Sunday just to pick up a Wrangler Rubicon brochure. I still had 14 months to go on my leased Fiat 500L (Don’t ask me why I bought that car) and wanted to begin researching and getting excited about purchasing my “dream” car at the end of my lease… a 2-door-Jeep Rubicon. Long story short – Yamen LISTENED to me. He knew I was NOT going to buy that day, yet, he asked if I wanted to test drive a Rubicon – just for me to experience the new 2018 JL. I agreed. And I was blown away by every aspect of the vehicle. Back in the office, we both agreed, the timing wasn’t right because I would lose over $6,000 trading in the leased Fiat early. We shook hands and agreed to revisit this again in 6 months. Just 3 weeks later I couldn’t get the Jeep out of my mind or my heart. So I decided to see if there was a way to purchase the Jeep and unload the Fiat… I was hooked and didn’t want to wait a year (actually, I didn’t want to wait another week!). Yamen and I met on Thursday December 20th and discussed “possibilities.” We did NOT negotiate; we professionally and honorably discussed viable financial options. In close COLLABORATION with the sales manager (Andrew)… we came to terms. I chose a 2-door firecracker-red Rubicon JL that really is my dream vehicle. One last IMPORTANT comment. At Kelly Jeep, they have a most amazing CULTURE OF EXCELLENCE. I was treated so well and so kindly by everyone… from the receptionist to the GM. I felt so welcomed (and not because I bought a Jeep – remember, I left the first time expecting to wait a year)… but because Kelly Jeep and its employees understand that authentic and genuine relationship building matters. Yes, it’s about the quality of the vehicle… but it’s equally about the quality of the experience. And with Yamen and everyone at Kelly Jeep, it was a “WOW EXPERIENCE” for me… and that happens so infrequently these days. But it was Yamen, my concierge sales professional who led the way to this experience that was exceptionally enjoyable and unforgettable. So why only 5 stars? Yamen and the team at Kelly Jeep deserve a perfect 10.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This review really means a lot to us! First, we would like to thank you for taking the time to write out this incredibly thoughtful review, Second, we really appreciate hearing your feedback on Yamen. It really makes a difference when you are dealing with someone who not only listens but teaches you along the way. It is quite clear that is what Yamen did. We would also like to congratulate you on Rubicon (aka your dream vehicle). Finding your dream car isn't always easy, and we are so glad that our team here helped you with that. On behalf of Yamen, Andrew and the rest of the team, thank you for sharing your incredible experience with us.
Flawless
We had searched for our new car for a while. When we walked in to the showroom we were immediately greeted by Yamen. His attention to detail and knowledge of their product was amazing. Any question was answered with such detail that we had no question that we were making the right decision. We are already looking forward to making our next purchase with Yamen.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Janet is the best!
Janet is an extremely kind and helpful saleswoman. She was knowledgeable, calm and most importantly honest throughout the entire process. She is truly a professional and an overall nice person. I will continue to recommend her to my personal network. Ask for Janet!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
That is very kind of you to say Jack! We are happy to hear that she was more than helpful throughout the entire process. Thank you for the recommendation!
