Reviews
Warranty service
Everyone at dealership was very friendly and professional. The work was finished before expected, very pleased with the service. A special thank you to Charlie.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That is great! We're glad that everyone treated you so well and that the work was done before the expected time. On behalf of Charlie, thank you for sharing with us!
poor service department
Not knowledgeable about the chrysler vehicle they sell.Wanted to charge over $ 200.00 to tell me they didn't know how to open hood with a broken release cable on a 2001 sebring. Had a problem on my girl friends 2013 chrysler 200 with rust under paint on hood. After dealing with Chrysler care they authorized $ 1700.00 to replace and paint a new hood. After receiving the vehicle back from Kelly Chrysler I checked under the hood insulator pad for the mark that I put under it which was there, thats why I know the hood wasn't replaced but repaired. Because of this experience with your deceptive work I will not purchase or look for service at your dealerships. You have lost me and two other customers that have purchased vehicles from you because of your business practice
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The hood replacement was agreed on between myself, Teena at chrysler care and your warranty advisor. I also informed your service writer that the hood was to be replaced as agreed to by chrysler care. On the hood that would not open because of a broken hood cable the charge of over $200.00 was for time spent for your mechanic to tell he did not know how to open the hood. I disputed the charge and paid over $100.00 for a hood that your mechanic couldn't open. This charge was not a estimate but for labor for a job that the mechanic had no knowledge of how to open the hood and informed me that I would have to take the vehicle to a body shop. After looking at the hood latch on another sebring I released the latch in less than 5 minutes. So much for your chrysler mechanics.
kelly chrysler never once tried to make this right. All you did was to show me what you charged chrysler for the work performed.
2016 Ram 1500 purchase
Pablo was very helpful and professional. It was a pleasant experience. I would recommend this dealership to anyone looking to purchase a vehicle without all the hassles and anxieties most often associate with purchasing a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Your experience means a lot to us! We are glad that Pablo was so helpful during your visit and took great care of you. Thank you for sharing!
Easy!
I was able to purchase the car that I wanted without any pressure on the part of Pablo. Nice easy business deal. Thanks a lot
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That is great to hear! We are glad that Pablo helped you out throughout the process and made it as easy as possible. Thanks for sharing!
excellent service!
Lizzy was very accommodating and understanding! She did an amazing job helping myself and my boyfriend. We both walked about with two jeeps and as happy customers!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your review on Lizzy! Congratulations to both you and your boyfriend on your new Jeeps!
Amazing people
They really go above and beyond everytime I deal with them. Highly recommend Kelly Jeep. Thank you for being so great to me and my family!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the recommendation! We really appreciate your review regarding Kelley and Brian Jr. We look forward to working with you again in the future.
great experience
Buying my first car was easy and enjoyable with Yamen. He made sure to walk me through all the steps and worked hard to meet all of my needs and expectations. He was sure to double check every one of these steps so that everyone was always on the same page. He was very friendly and knowledgable without ever being 'pushy'.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on purchasing your first car! That is always a very exciting milestone and we are glad that it was a great experience for you. Thank you for sharing and enjoy your new Jeep!
Top notch service.
I first found Yamen four years ago and chose him because of his unbelievable rating on Dealer Rater. Yamen is one of the most genuine people I’ve worked with. Recently purchased my second Jeep from him. He stood by my side every step of the way. He made the process extremely easy. I told him exactly what I wanted, he worked out the competitive pricing and he even acommodated delivery! He is one of a kind, hes not pushy and he makes sure you are comfortable and knowledgeable on every little spec of the car. Now a great friend, I have recommended Yamen to multiple friends and he has given them all pleasant experiences. I will continue to refer him to my family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That is great to hear! We are glad you had the opportunity to work with Yamen and that you received top notch service! Thank you for sharing and recommending your family and friends to us, take care!
Great Customer Service
Service department was great. Took care of the problems with my vehicle and also fixed a few recalls on it. The dealership also gave me a loaner car while mine was being worked on!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That is great to hear! We are pleased that both you and your car were well taken care of. Please let us know if there is anything else we can do for you!
Great service
My service advisor took good care of me. He tried to make sure my service was prompt since I came in with my baby. I felt like I was a priority and I was well taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
On behalf of Artis, thank you! We are glad that your service visit went so smoothly and that Artis took great care of you. Take care.