Reviews
Thanks Rick
Rick did a wonderful job with answering all our questions and was so patient. I will recommend him to all my coworkers! Very helpful with new and used cars. Thank you for all you do
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
great customer experience
Sal Lala was an excellent sales representative. He spent the time necessary to make a well informed decision. The process was easy and efficient. Everyone in the process was extremely helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Truly Excellent Experience!
Our recent experience purchasing a Lexus 350 at Lexus of Naperville far exceeded our expectations! Sales Professional Dan Foster and Technology Specialist Violet Virsek were both paramount professionals in every aspect of our transaction. They honed in on our needs, listened to our input, and answered all of our questions. We had been very specific about the exact pre-owned car we were looking to purchase, and Dan called us immediately when one came in. He is a great listener, exhibiting professional skills and a caring attitude that serve him and this company well. Our experience at Lexus of Naperville also included contact with service people Bill Reineke and Darryl Nelson, both of whom demonstrated excellence as well. We will not hesitate to speak positively to others about Lexus of Naperville, and look forward to dealing with Dan in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sal Lala provided us with the best buying experience
For anyone else seeking to make a purchase of a fine Lexus automobile, the man to see is Sal Lala!!! He was highly knowledgeable of the product that we were interested in. His approach of being interested in our individual needs, clearly steered us in a great purchase. We could only say that from the time we entered the dealership to our introduction to the final moments of boarding our vehicle for departure, Sal was there confidently. We both felt the time spent by both ourselves as well as Sal in closing the purchase, was to say the least, effortless on our part. We stated our position for purchase and Sal guided us into the ownership that we sought. If we owned a dealership, we would hire Sal in a moment. Thanks again for the experience. Robert and Margaret Wabol
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dan Foster, Lexus of Naperville, Wonderful experience!
Super overall experience at Lexus of Naperville. I am a long time Lexus owner. Purchased several Lexus in the past. Leased a new RX350 a little over a year ago. Just recently purchased certified Lexus Hybrid car last week I worked with Dan Foster on both recent deals. Dan is a great salesman and individual. The entire staff made it a pleasant experience for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Refreshingly supportive sales experience from Dan Foster
Dan Foster, above all, respected and valued us - our time, our money, our opinions. He worked so very hard to make the sales process easy, efficient, convenient, and short! He left us alone when we needed to talk yet was there to move the process along once we had made a decision. No pushing until we said "push"! Valuing us as customers made us look at this dealership in a much, much better light, and added value to our purchase. We will definitely consider buying our next car there, or wherever Dan works!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
great experience at Lexus Naperville
My husband and I had a great experience at Lexus Naperville. We came in to test drive a car and bought that car the same night. I love the car and I am happy with the purchase. It was a refreshing change to be assisted by May Suntikul, such a charming young lady. After the purchase I was given a very helpful overview of the operational aspects of my car by Violet. Bill Cranley in finance made everything seam less. Thanks very much for the great friendly service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mohammad Naim, Lexus of Naperville, super experience.....
I have bought 2 vehicles from Mohammad Naim at Lexus of Naperville over the last year. He is always fair and his communication is excellent. My overall experience at the dealership was fantastic, and I will definitely be back in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bought a RC 350 from Hani Dolat - Excellent Experience
We were in the market for a new car. We checked out several makes and models and settled on the Lexus RC350. We worked with Hani Dolat at Lexus of Naperville. He listened to what we wanted and worked hard to make it happen. He gave us good advise, made the sales process an enjoyable experience and walked us through everything that needed to be done. We love the car and enjoyed working with Hani. Look him up if you are in the market for a Lexus. You will not be disappointed
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Second time buyer
We recently purchased our second new Lexus from Lexus of Naperville. With each purchase Sal Lala was our sales consultant. Sal was courteous, friendly, professional and very helpful with each purchase. Each purchase was seamless. The entire process was efficient and we never felt like we were "dealing with a car salesman". Our needs were completely met including a very fair and easy sales process for our trade in vehicle. Michael Comer was our dealer specialist on our recent purchase. He was extremely knowledgeable and thorough when explaining the function of the multiple accessories and operations of the vehicle. He also was courteous, respectful and efficient. Our past and recent experience at Lexus of Naperville was excellent. When we are ready for our next Lexus we will return to Lexus of Naperville and request Sal and Michael. We give the dealer as well as Sal and Michael our highest recommendation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
