Reviews
Incredible sales and service!
From start to finish buying my Lexus was the most wonderful experience! I talked to several dealerships and hands down Lexus of Naperville was the best price, experience and follow up! I would highly recommend them and my salesman George was awesome! thank you! Sandy
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is so wonderful to hear Sandy! Thanks for the positive feedback! Have a truly exceptional week!-Gary Jaros, General Manager gjaros@lexusofnaperville.com
Dan is the best salesman I have ever had the pleasure and...
Dan is the best salesman I have ever had the pleasure of working with. His knowledge and ability to make the car buying experience as easy and pleasurable as humanly possible. There is only One salesman for me and that will be Dan for as long as I buy Cars. #bestsalesmanever
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much Scott! We will pass along your truly exceptional feedback to Dan! We appreciate you!- Gary Jaros, General Manager gjaros@lexusofnaperville.com
Bought brand other than Lexus but I was treated like a...
Bought brand other than Lexus but I was treated like a New Lexus customer.I would recommend this dealer and Dan to my friends or anyone who needed a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for this review and rating on our end! We appreciate the truly exceptional feedback! All the best and enjoy your vehicle!- Gary Jaros, General Manager gjaros@lexusofnaperville.com
Been dealing with Rick over 20 years and would never go...
Been dealing with Rick over 20 years and would never go to anyone or anywhere else. True professional and wonderful to deal with in all aspects. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for this review! We are always happy to help! See you again soon! Have a truly exceptional weekend ahead!- Gary Jaros, General Manager gjaros@lexusofnaperville.com
Very Accommodating sales person
Dealing with Sal Lala was a pleasure. When we could not find exactly what we were looking for in a 2019 Lexus, Sal suggested we order a 2020 and get just what we wanted. We took his advise. We are extremely happy with the car and thank Sal for being so patient with us. We will definitely recommend him to our friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is truly exceptional to hear! Thank you so much for this review and 5-star rating! We are so glad Sal could help you get what you were looking for! Have a great day!- Gary Jaros, General Manager gjaros@lexusofnaperville.com
First class from start to finish!
Our Sales person Sal was great! He found the exact car we were looking for in a timely manner! He was completely transparent with all the cost associated with our purchase and he was extremely responsive. He kept the lines of communication open via phone calls, emails and texts from start to finish. There was never a time during the deal I couldn't get a question answered concerning our purchase (even on his days off) :) I would highly recommend purchasing from Naperville of Lexus, but if you want to have a exceptional car buying experience ask for Salvatore "Sal" Lala!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much Shawn! We are so happy Sal could help you out and followed up! We appreciate your amazing review! Have a truly exceptional rest of your week!- Gary Jaros, General Manager gjaros@lexusofnaperville.com
New car
Excellent customer experience New car sales Hani is fantastic and I have purchased multiple cars from him. Jeff in service has always taken care of my cars Would recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is truly exceptional to hear! Thank you so much for this review and we'll be sure to pass your kind words on. All the best for now!- Gary Jaros, General Manager gjaros@lexusofnaperville.com
Excellent experience with Lexus of Naperville.
This is our second experience leasing a Lexus with Mark Malak at Lexus of Naperville and we remain very happy with all aspects of the process. Mark is very knowledgeable and easy to work with and the dealership provides great service. We would definitely recommend both to family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the truly exceptional rating and review. We're pleased you had such a good experience with our staff! Please let us know if there's anything else that we can do for you down the road.- Gary Jaros, General Manager gjaros@lexusofnaperville.com
Excellent experience in purchasing a used 2019 Lexus ES350
I recently purchased a used 2019 Lexus ES 350 at the Lexus dealer in Naperville. When I first inquired about the vehicle over the phone, the General Manager (Gary Jaros) was open and honest about the history and condition of vehicle. Upon arrival the following day, the salesman (Nick Gerlak) was very educated about the vehicle. Nick was very respectful and helpful which led to an excellent purchasing experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is truly exceptional to hear! Thank you so much for this review and we'll be sure to pass your kind words on! All the best for now.- Gary Jaros, General Manager gjaros@lexusofnaperville.com
Great service
I have been a Lexus customer for decades and very much appreciate the attention and service! I want to thank Hani for all of his help
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is truly exceptional to hear! Thank you so much for this review and we'll be sure to pass your kind words on! All the best for now.- Gary Jaros, General Manager gjaros@lexusofnaperville.com
