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Lexus of Naperville

(1,331 reviews)
Visit Lexus of Naperville
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 10:00am–7:00pm 7:00am–5:00pm
Tuesday 10:00am–7:00pm 7:00am–5:00pm
Wednesday 10:00am–7:00pm 7:00am–5:00pm
Thursday 10:00am–7:00pm 7:00am–5:00pm
Friday 10:00am–7:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (630) 931-8247 (630) 931-8247
Used (630) 931-8016 (630) 931-8016
Service (630) 297-4443 (630) 297-4443

Reviews

(1,331 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Naperville from DealerRater.

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Best service!!

If I could give 10 stars I would. I can not say enough about the service that I received from Lexus of Naperville. I found a car online and Hani was my salesman. He went above and beyond to make this experience easy. I drove 9 hours from West Virginia to pick up our Mercedes. Hani and the finance manager Joe treated us with such kindness and made this one of the easiest car transactions I’ve ever done. It was definitely worth the drive and I would recommend this dealership to everyone. Thanks again Hani Dolat and Joe Castillo you guys are awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your truly exceptional words about our team as a whole. All the very best for now!-Gary Jaros, General Manager gjaros@lexusofnaperville.com

Great service!

I strongly recommend this dealership. Everyone was welcoming. I never felt pressured throughout the interactions with any of the team, particularly with Nestor, who certainly stands out among the best of the best. He was particularly patient despite several questions and other hurdles. He was also clearly enthusiastic to speak about the vehicles, which is not something that I saw at other dealerships.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your truly exceptional recommendation! We will pass along this to Nestor! Have a great day!- Gary Jaros, General Manager gjaros@lexusofnaperville.com

New car purchase

Salavtore lala was the wonderful salesman wo helped me through the purchase of my 2019 Lexus ES 350.. Sal's expert and through knowledge about the different features was very valuable to me and my wife. He also made time 2 days later to go over the features of the car which I am now thoroughly enjoying and trilled to drive. This was my second Lexus ES 350 the last one was acquired in 2008 and Sal happened to be the one to helped me 11 years ago.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate the truly exceptional words about Sal so much, George! Here's to a great rest of the week and more! Gary Jaros, General Manager gjaros@lexusofnaperville.com

Great Job Lexus Of Naperville

Nestor is great salesperson. He made my experience a easy transition and he is very knowledgeable. I’m excited about my purchase. Thanks again Nestor!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

This is wonderful to hear! Thank you so much for your truly exceptional words about Nestor and Lexus of Naperville! Have a great rest of your week!- Gary Jaros, General Manager gjaros@lexusofnaperville.com

Awesome and smart!

Very kind and knowledgeable! She answered all of my questions with ease! Helped me with setup and Bluetooth as well as navigation! Thank you Vicki!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thanks so much for this truly exceptional review! We're so happy to hear that you had a great experience with us at Lexus of Naperville!- Ben Curcio, Service Manager bcurcio@lexusofnaperville.com

Really great dealership

Great sales people and no preasure on buying our SUV that my wife wanted. (She's very happy with her new baby) Happy wife, happy life! Wonderful dealership with great selections. Nice atmosphere and service. Recommended dealership. Will buy from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks so much for your truly exceptional words about Dan, Nestor and our dealership as a whole. Here's to a great rest of the week and more! Gary Jaros, General Manager gjaros@lexusofnaperville.com

Very good experience

Nestor was very patient, helpful and certainly made this the least stressful experience we have ever had buying a car! We would definately ask for him again if (when) we are in the market for another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear this! Thank you for your kind words about Nestor and our dealership! We're so glad we could help you purchase the vehicle you wanted! Here's to a great week! -Gary Jaros, General Manager gjaros@lexusofnaperville.com

New car

I found Nestor very helpful in the selection of my new car. He was very easygoing and I would love to do business with him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Ryan, your truly exceptional feedback about Nestor is so great to see. Here's to a great weekend and more! Gary Jaros, General Manager gjaros@lexusofnaperville.com

Great customer experience.

Top notch dealer with attention to details. I have purchased as well as serviced our cars there and always have been given red carpet treatment. Dan Foster also class act and true professional. Stop in and check them out if you are in the market for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Bob, here's to a truly exceptional weekend on your end. We'll be sure to share this positive feedback with Dan directly. Gary Jaros, General Manager gjaros@lexusofnaperville.com

Great experience

We had a great experience and would highly recommend Nestor. During the whole process he made sure our kids were entertained, had popcorn, and waters. He made the experience painless!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the truly exceptional words about Nestor and our dealership as a whole. Here's to a great weekend! Gary Jaros, General Manager gjaros@lexusofnaperville.com