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Lexus of Naperville

(1,331 reviews)
Visit Lexus of Naperville
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 10:00am–7:00pm 7:00am–5:00pm
Tuesday 10:00am–7:00pm 7:00am–5:00pm
Wednesday 10:00am–7:00pm 7:00am–5:00pm
Thursday 10:00am–7:00pm 7:00am–5:00pm
Friday 10:00am–7:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (630) 931-8247 (630) 931-8247
Used (630) 931-8016 (630) 931-8016
Service (630) 297-4443 (630) 297-4443

Reviews

(1,331 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Naperville from DealerRater.

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Excellent Service all round

Late Saturday afternoon we decided to purchase a new vehicle, the sales man, Mohannad Naim, Business Manager, Sherri Paccchiano, and other members of staff at this dealership were very patient helpful and great to work with even though it was well past the time they should have gone home. Great Service Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Valued Customer, your kind words about Mohammad, Sherri and our dealership as a whole mean so much to us! Just remember that another truly exceptional experience awaits you here at Lexus of Naperville next time you're in need. Gary Jaros, General Manager gjaros@lexusofnaperville.com

Great, easy experience

If you’re an informed buyer, Lexus if Naperville is your place. Everyone, from top down, is a class act and their commitment to individuals with Autism was a big reason I’m a return buyer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Valued Customer, your kind words about both Dan and Rich mean so much to us! Here's to another truly exceptional experience next time you're in need. Gary Jaros, General Manager gjaros@lexusofnaperville.com

Great customer Service

Hani was awesome! He was helpful, accommodating, and made we were happy with our purchase! The customer service was impeccable. Thank you again for all your help. We love our Lexus!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Will, your truly exceptional words about Hani and our dealership mean to world to us. Here's to hoping that it's already been a wonderful Memorial Day weekend! Gary Jaros, General Manager gjaros@lexusofnaperville.com

Excellent service from Rick VanPelt

I have bought several cars with Rick. He goes above and beyond to make sure you are happy with your new vehicle! He even shipped my vehicle you another state when I moved. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Nick, it's customers like you that make it all worth it! Your truly exceptional words about Rick mean the world to us. Happy Memorial Day! Gary Jaros, General Manager gjaros@lexusofnaperville.com

EXCELLENT : BEST LEXUS DEALERSHIP IN THE AREA

I have bought five Lexus vehicles from Naperville Lexus; four from Dan Foster. He is excellent and highly professiona. Have referred families & friends. Dan is the best. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Mike, your truly exceptional words about Dan mean so much to us! Please let us know if there's anything else that we can do for you down the road. Happy Memorial Day! Gary Jaros, General Manager gjaros@lexusofnaperville.com

Great!

Dan Foster is very knowledgeable and great to work with. He listens to your needs and goals and is patient. He is the opposite of a pushy sales person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Valued Customer, your truly exceptional words about Dan and our dealership as a whole means so much to us. Happy Memorial Day! Gary Jaros, General Manager gjaros@lexusofnaperville.com

Purchasing my Lexus

I am very happy with my recent purchase from Lexus of Naperville. Rick and Bill Borta were great to work with. Would recommend this dealership to anyone looking to purchase a Lexus or any pre-owned vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Valued Customer, your truly exceptional words about Rick & Bill mean so much to us! Please let us know if there's anything else that we can do for you down the road. Happy Memorial Day! Gary Jaros, General Manager gjaros@lexusofnaperville.com

It was a pleasurable buying experience!

Glad that I purchased my car from Naperville Lexus! Dan did a great job selling me but not pressuring me. Typically a stressful process was made enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Valued Customer, your truly exceptional words about Dan and our dealership mean to world to us. Here's to hoping that it's already been a wonderful Memorial Day weekend! Gary Jaros, General Manager gjaros@lexusofnaperville.com

Our first Lexus

We are extremely happy with our purchase from Lexus of Naperville. Scott Sharrow was great to work with and would highly recommend him. Everyone at this dealership has been a pleasure to deal with and would definitely recommend Lexus of Naperville for your next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Jim, your truly exceptional words about Scott and our dealership as a whole means so much to us. Happy Memorial Day! Gary Jaros, General Manager gjaros@lexusofnaperville.com

I bought my first car

Our experience with Lexus of Naperville was wonderful! I was looking to buy my first car and wasn’t looking forward to dealing with the buying process. That all changed with Dan Foster. He was very attentive and found what fit our needs and budget. Rather than pitching a sale he listened and wanted what was best for us. Thanks to him I have a stable mode of transportation not only to go to and from work but for my family as well. Bill Cranley was also a pleasure to work with. Thank you Lexus of Naperville!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Valued Customer, it's customers like you that make it all worth it! Your truly exceptional words about Dand & Bill mean the world to us. Happy Memorial Day! Gary Jaros, General Manager gjaros@lexusofnaperville.com