Lexus of Naperville

I have had a Olds., Chevy, Buick, Cadillac & 3 Volvos during my driving tenure but in 2013 I graduated into "true luxury" with the purchase of my new Lexus RX350. Until then, I had never experienced such attention and true quality Customer Service that I received working with Nick Gerlac at Naperville Lexus. The service department is Excellent as well, I might add. When it was time to purchase a car for my Grandson, I told my daughter that if it were me, the only person I would trust buying a used vehicle was Nick. I told her how knowledgeable he was, but the #1 asset for me with Nick is that I truly trust him and his honesty. Nothing is more important when you put your child or grandchild in a car--you want dependability and most of all a SAFE car. She took my advice and we called Nick. He sold us a very nice used vehicle. Thanks to Nick, there are 3 very happy people from our purchase from Lexus - Me, my daughter and my grandson.

This was our first experience purchasing a vehicle over the internet and out of state. We received excellent customer service from Dan Foster and Chris Colsant. The vehicle was exactly as advertised and we were very pleased. Both Dan and Chris made the whole experience go smoothly. Both were very pleasant and professional.

This was just meant to be! My husband and I have been looking to downsize our SUV and I just couldn't find any of the smaller /mid size SUV's that had character, and that didn't look like a 'cookie cutter' vehicle' that everyone else had. We looked around for a year, and my gut kept steering me back to the Lexus NX 200t Sport at the Lexus Dealership in Naperville. I can NOT STRESS ENOUGH how accommodating, fair and professional, as well as down to earth everyone was from the beginning to the end of our experience!!!! Any dealer we have ever bought a vehicle from in the past, has been more of an upsetting or unsettling experience, in which takes away from the excitement an owner should embrace from the amount of money they have just signed away. All I can say is 'THANK YOU SAL LALA, VIOLET VRSEK, AND THE FINANCE DEPARTMENT(MR PAYTON?) AND LEXUS, FOR LETTING US DRIVE AWAY WITH SUCH AN EXCELLENT EXPERIENCE! :)

This was just meant to be! My husband and I have been looking to downsize our SUV and I just couldn't find any of the smaller /mid size SUV's that had character, and that didn't look like a 'cookie cutter' vehicle' that everyone else had. We looked around for a year, and my gut kept steering me back to the Lexus NX 200t Sport at the Lexus Dealership in Naperville. I can NOT STRESS ENOUGH how accommodating, fair and professional, as well as down to earth everyone was from the beginning to the end of our experience!!!! Any dealer we have ever bought a vehicle from in the past, has been more of an upsetting or unsettling experience, in which takes away from the excitement an owner should embrace from the amount of money they have just signed away. All I can say is 'THANK YOU SAL LALA, VIOLET VRSEK, AND THE FINANCE DEPARTMENT(MR PAYTON?) AND LEXUS, FOR LETTING US DRIVE AWAY WITH SUCH AN EXCELLENT EXPERIENCE! :)

I was an internet cash buyer from outside of IL. I purchased a used Chevrolet Camaro that met the exact specifications that I had been looking for for approximately a year. The car was actually better in person than was listed on the internet. They actually had a private "test track" not far from their facility that allowed me to check out the car at my own pace and not worry about traffic. It was a neat feature for the dealership to have. The car itself was fairly priced and the transaction was easy. I knew going into it exactly what the market was and they had priced the car aggressively so I knew they were serious about wanting to sell the car because I really don't have the patience or the time to go back and forth trying to get a price in a range that is fair. I was thankful for that. Overall good people.

My fiancé and I made our first car purchase with Lexus of Naperville and it was outstanding. Sal attended to all our needs, questions, concerns, etc. He was very patient with us and took his time. The service was outstanding and the whole process went very smoothly. We couldn't be more happier. I would highly recommend them to anyone who is looking for a phenomenal experience with their car buying needs.

Excellent as always. Rick Vanpelt is easy to work with and Violet was very helpful in going over the car. Great job as usual!

Was a great car buying experience. No pressure. Communicated the price I wanted to pay for the car which was a fair price and they came back very close to it and we closed the deal. Mohammad Naim was a great salesman and I never felt pressured or "schmoozed". Just straight forward genuine conversation. Will look here first if I in the market again for a vehicle for the family.

Steve found the car I wanted with all the bells and whistles that I asked for on the car. I put down a deposit and purchased the car the next day hassle free. Will definitely purchase my next car here.

This dealership is outstanding from the time I walked in, to the finance manager to the delivery of my car each step in this process was thorough and professional what a great experience !!!! Will recommend to everyone I know .